As an Application Cloud Support Analyst, I help clients use technology—like Salesforce—to bridge gaps in their business processes. My favorite part of my job and working at Accenture is the diversity of projects. It’s so rewarding to have the opportunity to move around and learn a variety of skills in different business areas throughout the same organization.
I served in the U.S. Army, where I worked with all things signal related, everything from radios to computers. I believe the skills that I learned in the military helped drive my passion for everything tech. My Accenture apprenticeship helped me learn to translate those skills into the corporate world. Now, I understand the challenges involved and get to help organizations design user-friendly systems.
A recent project upskilling different systems was a big success. The team needed help on an integration of a payment system with Salesforce. I had recently implemented this on a different project, so I helped coach them on what I knew and how to make the system work for the client’s needs. I was able to come in and immediately help in a major way, and we got the implementation released a couple of weeks early.
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