Hiroki Kitagawa

Managing Director - Management Consulting, Supply Chain

Tokyo, Japan


"Using cutting-edge technology, we improve the logistics value chain, from warehouse to shipment to delivery."

How I put change in motion

As a Managing Director in Japan working in the freight and logistics, consumer goods and services and retail industries, I help guide clients through their digital transformation in the ever-changing global arena. Using cutting-edge technology, we improve the logistics value chain, from warehouse to shipment to delivery.

One example is our work with Nippon Express—one of world’s largest shipping companies using IoT and blockchain to take quality control and distribution of pharmaceuticals to new heights. Supply chain innovation took center stage as the COVID-19 pandemic dramatically and quickly impacted business operations.

We teamed with Nippon Express to use their extensive infrastructure as a foundation for an industry-wide solution for pharmaceutical companies. As a leader in IoT and blockchain systems, Accenture had the expertise necessary to create a platform that would best serve Nippon Express’ pharmaceutical customers by featuring both a standardized customer interface and flexible architecture.

Read more about how we helped Nippon Express transform their supply chain when the world needed it most.

Learn more about Operations Careers.

A day in my life

We bring in the full force of technology and strategic thinking to our clients to trigger supply chain innovation. Our work changes the way things move, are stored and delivered, while ensuring quality and achieving efficiency.

The newer and more complex a project becomes, the more players are needed to make it happen. A typical day includes being a catalyst to bring companies, ecosystem partners and people together to challenge new ideas and bring innovation to clients. Speaking with CXOs and pitching new ideas that can change the world for them is exciting.

The scale and scope of work that we deliver can only be enabled when we bring our global network to life. We are working across borders, across functions and across all levels to bring the best of Accenture to our clients.

"We bring in the full force of technology and strategic thinking to our clients to trigger supply chain innovation."

My advice

Start from the top. Innovation requires bird’s-eye-view thinking, and the bigger and more innovative the idea and proposal, the more you should start top-down rather than bottom-up. Also, innovation does not happen on its own; it’s a product of collaboration and teamwork.
All clients face different challenges and have a different priority agenda—even in the same company. I have learned to craft and customize my messages and proposals by clients to address the exact pain points they would have. There is no one size fits all!

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