Meet Our People

Caitlyn Tufts

Business & Integration Architect

Miami, U.S.


"Our mobile and web applications are completely changing the way Princess Cruises' crew members interact with guests, for an extremely personalized experience."

What I do

I support the development of mobile and web applications for Carnival Corporation’s MedallionClassTM experience—an initiative that leverages wearable tech to enhance guest and crew experiences and interactions.

I work closely with Carnival to understand their business needs and guide the development of intuitive technology solutions, where guests can access features of their upcoming cruise and provide personal preferences. These preferences help the crew provide a more personalized experience. I focus on the user experience so that the applications are easy-to-use and enjoyable for both crew and guests alike.

A day in my life

Each day is busy, but fun. We collaborate every day, working together with Accenture colleagues around the world and other partners on site in Miami to brainstorm and develop the best technology solutions for guests and crew, with a common goal of enhancing the cruise experience.

We continue to enhance and expand new features within the products offered to both guests and crew daily—and we see these changes come to life because more than 99.9% of the guests are engaging in the MedallionClassTM experience.

Guests are using the applications to prepare for their vacations, so that during port embarkations, the crew can provide an expedited boarding process. A few simple confirmations using the mobile app, and guests are whisked on board.

The feedback from crew members is gratifying as well. Everyone from bartenders and servers, to housekeepers, retail and venue staff, is using the solutions to more quickly access guest information and engage guests on a more personal level.

Outside of work, most of my spare time is spent playing with my two pugs, enjoying new restaurants and going to the beach with family and friends.

“Everyone from bartenders and servers, to housekeepers, retail and venue staff, is using the solutions to more quickly engage guests.”

My advice

If Information Technology is your interest, explore different opportunities. I always thought IT was all about coding, but there are so many different roles within the tech space that allow you to not only contribute to the project, but literally transform an entire industry. With continued advances in next-gen IT, there’s no limit.

Jobs like mine

Multiple Locations

Federal - Lead Cloud Architect

Infrastructure — Organization: Accenture Federal Services Location: San Antonio, TX Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations. We believe that great outcomes are everything. It’s what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the world’s leading businesses, we use agile approaches to help clients solve their toughest problems fast—the first time. So, you can deliver what matters most. Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 7,200 dedicated colleagues and change makers work with our clients at the heart of the nation’s priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect. We are seeking a seasoned Cloud Architect ready to advance their career in the latest go-to-market strategies, product and service development lifecycle processes, emerging technologies, cloud managed services frameworks.The successful candidate will provide support across all of the Portfolio’s Cloud engagements. The Cloud Architect Lead has the overall responsibility and accountability for the existing and future architecture, evolving and infusing innovative technologies into the framework across multiple deployment and service models, over the life of our Cloud Management Platform & Services (CMPS) strategy. As the CMPS Cloud Architect Lead, you will support account teams in the pursuit of opportunity growth, perform and support solution architect responsibilities for custom complex CMPS engagements and be responsible for managing ongoing enhancements and new development, providing technical architecture support for platform upgrades, remediations requiring new solutions and the research and development of new CMPS and tenant service offering across the portfolios. You will collaborate closely with CMPS Business Engineers, Solution Architects, Cloud and Security Engineers, Developers and PMO teams on a regular basis. Additionally, the CMPS Cloud Architect Lead will be joining a highly integrated team of self-motivators to achieve the common goal of building an extremely successful and results-driven Cloud Service Delivery practice. It’s important the candidate shares the mission and purpose to deliver the highest client satisfaction in every facet of the job. Key Responsibilities include: Provides Cloud solutions including strategy, architecture, design, and implementation for the IaaS, PaaS and SaaS environments in AWS, Azure and/or Google cloud environments. Develops or modifies solutions involving hybrid cloud, multi-cloud and virtualized environments in alignment with the customer requirements. Leads architecture teams to provide cloud migration strategy and implementation methodology to ensure high performance, scalability, availability, and security of cloud environments. Provides COOP/DR strategy for cloud environments. Provides solution architecture to sales and proposal teams for major bids.Provides cloud solutions with cloud-native technologies, Microservices architectures and DevSecOps methodologies.Provides assistance to customers in ROI and TCO analysis provides cost models and suitable architecture to optimize costs.Helps maintain project schedules and ensures that deliverables are completed in timely manner. Ensures resources are assigned to support task and tasks are completed on time. Ensures problem resolution and customer satisfaction for all tasks pertinent to architecture, design, and implementation. Instructs, directs and oversees the work of other personnel. This role is opened to both San Antonio, TX and Washington, DC/Virginia area.

Posted more than 1 month ago

USA MD - Bethesda

Federal - Enterprise Architect Lead

Business Process Delivery — Organization: Accenture Federal Services Location: Germantown, MD Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations. We believe that great outcomes are everything. It’s what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the world’s leading businesses, we use agile approaches to help clients solve their toughest problems fast—the first time. So, you can deliver what matters most. Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 7,200 dedicated colleagues and change makers work with our clients at the heart of the nation’s priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect. Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Enterprise Architect role directly supporting Architecture, Engineering, Technology & Innovation in effort to develop and implement cloud services and big data analytics architecture. Deliver Enterprise wide Data Strategy and Data Reference Model, produce useful, actionable document templates, guides, artifacts, architecture definitions and presentations directing information services to develop new end-to-end Data Analytics & Processing systems. Lead strategic Enterprise Architecture Program Development initiatives to established EA Framework custom suited to deliver vision and mission through policy, standards, principles, guides, templates, models, and services balancing risk and innovation, achieving performance goals and expectations

Posted 16 days ago

Multiple Locations

Federal - Cloud Systems Engineer

Software Engineering — Organization: Accenture Federal Services Location: Washington, DC Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations. We believe that great outcomes are everything. It’s what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the world’s leading businesses, we use agile approaches to help clients solve their toughest problems fast—the first time. So, you can deliver what matters most. Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 7,200 dedicated colleagues and change makers work with our clients at the heart of the nation’s priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect. The Cloud Systems Engineer will help design and implement the hybrid cloud architecture, identify and solve scale challenges, and drive adoption of cloud technologies by using AWS cloud best practices.

Posted more than 1 month ago

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