Workplace Location Services Analyst
Location: Dallas, TX (Onsite Required)
The Dallas Corporate office is located in the heart of the vibrant and growing Las Colinas Business District. It is a place where clients co-create, collaborate, and learn with our Accenture teams. We are seeking a strategic problem-solver with amazing customer service and hospitality skills. This role will provide office operations services and white-glove customer support (client welcome experience, meeting preparation, and event production).
The Workplace Location Services Analyst is responsible for a wide range of services that include reception, internal and external customer support, mail/shipping, and general administrative support. This role prepares and maintains conference rooms for executive meetings, uses an online tool to reserve meeting space, manages internal distribution lists, assists clients with guest badges and Wi-Fi access, and assists others as needed. The majority of daily tasks will be completed independently according to office guidelines and/or under general supervision. This role will also provide customer support with individualized attention, accurate information, efficient service, and timely follow-up. They should be a proactive and energetic member of our Office Services team by providing support to critical office functions as well as attentive and detailed customer support.
Key Responsibilities
Fosters an engaging in-office experience for our clients and our employees by supporting various functions within the office, having a positive and helpful mindset, proactively offering people assistance with new office tools, assisting with office bookings, resetting workspaces, and supporting/planning engaging in-office events for our employees.
May also be asked to volunteer for and support more broad work activities including those that are held at a location/office level including office events, client events and marketing and communications functions.
Supports life safety efforts, including badge access, audit reports, and general CCure administration
Auditing responsibilities for Life Safety, supporting finance functions, providing security, reservations, and catering support to our customers, cross-support to our local technology team, and providing support to high-profile in-office events as needed.
Fosters an engaging in-office experience for our clients and our employees by supporting various functions within the office, having a positive and helpful mindset, proactively offering people assistance with new office tools, assisting with office bookings, resetting workspaces, and supporting/planning engaging in-office events for our employees. May also be asked to volunteer for and support more broad work activities including those that are held at a location/office level including office events, client events and marketing and communications functions.
Plans and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and reviewing performance against business objectives
Identifies new ways to add value & proactively taking on new tasks to help the team to be more productive
Independently completes a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering set up and breakdown, welcome desk coverage, floor operations support, space utilization management or other location services
Understands Accenture's collaboration/technology tools and support customer utilization of these tools
Supports the planning for and execution of all on-site meetings and events
Makes process improvement suggestions and implement changes as possible to ensure continued seamless office experience for customers, Accenture clients and meeting attendees alike
Receives, reviews and allocates Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the office
Manages vendor relationships ensuring current NDA’s are on file
Prepares, pulling & analyzing data reports including those around in office bookings and activities.
Job Requirements:
Can lift/move up to 40lbs.
Basic Qualifications:
-
Minimum of 1 year of meeting planning experience in a hospitality or professional setting
-
Minimum of 1 year of experience planning and executing high-end internal and/or external client/customer-facing events
-
Minimum of 1 year of experience in a customer service role
Preferred Skills:
-
Extensive knowledge of food & beverage industry trends, and dietary restrictions
-
Experience with a network of catering vendors
-
Passionate about customer service
Professional Skills:
-
Willing to step outside role to complete tasks in other areas of the Workplace
-
Critical thinking and problem-solving skills
-
Ability to take ownership and make decisions independent of client involvement (proactive)
-
Proven ability to work independently and as a team member
-
Excellent communication skills (written and oral)
-
Excellent organizational, multitasking and time management skills
-
Highly responsive, flexible and adaptable
-
High level of professionalism
-
Ability to work with highly confidential material and maintain confidentiality
-
Seeks out challenges and opportunities to grow
-
Business partner attitude and approach
-
Ability to work with all levels of personnel
-
High business acumen
-
Seeks to analyze and solve problems
-
High level of professionalism with a good executive presence—demonstrated poise, calm under fire
-
Is a proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability
-
Receives moderate level of instruction on daily work tasks and detailed instructions on new assignments
-
Understands that decisions impact own work and may impact the work of others
-
Works as an individual contributor as a part of a team, with a focused scope of work
-
Understands that the local services team including the EA team, the Office Services team along with the Local Technology Enablement team are one team focused on providing an engaging and comfortable customer experience
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $48,100 to $103,100
Cleveland $44,500 to $82,500
Colorado $48,100 to $89,100
District of Columbia $51,200 to $94,900
Illinois $44,500 to $89,100
Maryland $48,100 to $89,100
Massachusetts $48,100 to $94,900
Minnesota $48,100 to $89,100
New York/New Jersey $44,500 to $103,100
Washington $51,200 to $94,900
Irving, TX
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.