Epic Credentialed Trainer - EpicCare Ambulatory
We are:
The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.
Stronger together!
The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.
The value for our clients and our people
For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.
For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges.
You are:
An experienced EpicCare Ambulatory Credentialed Trainer Analyst
The Work:
Depending on the client engagement, the EpicCare Ambulatory Credentialed Trainer Analyst will be responsible for collaborating with Accenture team, software vendor team, and client in the following areas.
1. Problem-Solving and Analytical Skills:
Analysts must be adept at quickly identifying and diagnosing issues within the Epic system. This includes understanding workflows, analyzing data, and troubleshooting technical problems. Strong analytical skills enable them to assess the root causes of issues and determine appropriate solutions.
2. Effective Communication Skills:
Clear and concise communication is crucial during client-facing support. Analysts should be able to explain complex billing concepts and system functionalities in an understandable way to clients. They must also actively listen to client concerns and provide timely updates on issue resolution.
3. Documentation and Organizational Skills:
Accurate documentation is vital for tracking issues and resolutions. Analysts should be proficient in using ticketing and tracking systems to log issues, maintain records, and ensure follow-up. Strong organizational skills help them manage multiple issues simultaneously and prioritize tasks effectively and able to gather the requirements needed for quick issue resolution.
4. Work with project managers, architects, business analysts and other team members to define metrics and performance goals for the application.
5. Participate in transitioning the requirements and use cases to ensure a clear and complete understanding of the requirements.
6. Assist in cutover preparation, go live preparation, and at the elbow support for new practices going live.
7. Ensure end users follow specified workflows, understand how to perform workflow functions in alignment with the organization's standards, and that they are provisioned with the correct security for their role and performance needs.
8. Serve as an intermediary with client's Epic team and Accenture tech leads to support bilateral understanding of data structures, workflows and technology capabilities and limitations.
9. Other duties as assigned. This work may include implementation, optimization, upgrades, and application support.
This role is local to Atlanta and will involve local travel in the Atlanta area.
Here is what you need:
• Minimum of 1 years experience in Healthcare IT in an EpicCare Ambulatory Credentialed Trainer role including Experience supporting Epic Ambulatory Training classes
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)
Bonus points if you have:
• Experience working for a consulting firm
• Experience in at least 1 go live experience.
• Experience in Epic Community Connect, MyChart, Healthy Planet, Cadence/Prelude or Professional Billing
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $46,300 to $102,600
Colorado $46,300 to $88,700
District of Columbia $49,300 to $94,400
New York $42,900 to $102,600
Maryland $42,900 to $82,100
Washington $49,300 to $94,400
Atlanta, GA
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