Production Services Senior Analysts Unix Shell Scripting
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
Production Services Sr. Analyst role provides front line technical support to end users and responding to issues related to Problem/Incident Management, Releases/Deployments, Operational Readiness, Application Monitoring, and Production Governance.
Production Services Sr. Analyst is expected to learn the business and technical components of an application and work with peers to ensure stable release deployments and platform stability.
Grow your career in our dynamic and fast paced environment of diverse software platforms and challenging projects that shape the future of the banking industry.
Support includes research, triage, defect resolution, compliance and all other production support functions.
Provides on call support for problem triaging and will coordinate with various support teams across the organization.
Communicates with line of business and management the overall status and health of the application.
Looks for areas of improvement in monitoring, application stability, and speed of determining root cause.
Performs trouble shooting, analysis, research and resolution using advanced query and programming skills and conducts root cause analysis.
Work closely with Technology Infrastructure Teams, Development Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.
Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration.
Participate in Disaster Recovery and Resiliency Excellent communication skills.
Demonstrate ability to communicate effectively with both technical and non-technical partners.
Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools.
Hands-on experience in Incident and problem management
Basic Qualifications:
- Minimum 2 years with Hands on experience in Incident and problem management
- Knowledge of Oracle Database Administration and Unix
- High School Diploma or GED
Preferred Qualifications:
- Bachelor Degree
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, New York, Maryland or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location
California - $45.67 to $55.67 Hrly
Colorado - $45.67 to $55.67 Hrly
District of Columbia - $45.67 to $55.67 Hrly
New York - $45.67 to $55.67 Hrly
Maryland - $45.67 to $55.67 Hrly
Washington - $45.67 to $55.67 Hrly
#LI-NA #LI-MP
Irving, TX
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