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App/Cloud Support Manager
GA - Atlanta
Job No. r00179033
Full-time
Job Description
App/Cloud Support Manager (Accenture LLP; Atlanta, GA): Accenture LLP has multiple openings for the position of App/Cloud Support Manager in Atlanta, GA, and the job duties are as follows:
- Provide uninterrupted support across all domains and platforms and seamless application stability.
- Implement, integrate, and manage end-to-end applications, maintain all environments within SDLC Life Cycle, and ensure successful deployment of released applications.
- Work independently with business and IT teams and provide user support on Workday Financials platform and related business processes.
- Develop complex design solutions and configurations, updates, and fixes to meet application functional requirements and company security standards.
- Implement Workday Configuration/Integration changes for break fixes or enhancement of existing processes.
- Serve as overall lead to existing teams to achieve deliverables.
- Modernize validation methodologies from old SOAP methods to API testing, and validations through New Relic Synthetics.
- Optimize applications by enhancing security standards and implementing new logging technologies.
- Leverage Workday Reports to create proactive monitors and dashboards.
- Modernize and automate manual work with Workday/Shell scripts to reduce manual intervention and errors by creating playbooks.
- Analyze data with checks on regular basis to predict failure and implement solutions.
- Fix Security Vulnerabilities on application and server platforms.
Qualifications
BASIC QUALIFICATIONS:
Must have a bachelor’s degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or related field, plus 5 years of progressive post-baccalaureate experience in the IT consulting industry.
Must have 5 years of experience in each of the following:
- Working with clients in the Finance industry;
- Collaborating with Client Functional teams, Business Process leads, end users, stakeholders, teammates, vendors, and leadership team to ensure seamless services to clients;
- Analyzing functional requirement documents;
- Leading a team and conducting technical discussions;
- Creating technical design documents;
- Providing production support and resolving problems within Finance applications hosted in cloud environment;
- Scripting, coding, and deploying applications using DevOps technologies; and
- Managing application development and support projects.
Must have 1 year of experience in managing onshore and offshore delivery teams supporting critical applications in 24X7 environments.
Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.
To apply, please click the ‘APPLY’ button.
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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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