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App/Cloud Support Manager

GA - Atlanta Job No. r00179033 Full-time

Job Description

App/Cloud Support Manager (Accenture LLP; Atlanta, GA): Accenture LLP has multiple openings for the position of App/Cloud Support Manager in Atlanta, GA, and the job duties are as follows:

  • Provide uninterrupted support across all domains and platforms and seamless application stability.
  • Implement, integrate, and manage end-to-end applications, maintain all environments within SDLC Life Cycle, and ensure successful deployment of released applications.
  • Work independently with business and IT teams and provide user support on Workday Financials platform and related business processes.
  • Develop complex design solutions and configurations, updates, and fixes to meet application functional requirements and company security standards.
  • Implement Workday Configuration/Integration changes for break fixes or enhancement of existing processes.
  • Serve as overall lead to existing teams to achieve deliverables.
  • Modernize validation methodologies from old SOAP methods to API testing, and validations through New Relic Synthetics.
  • Optimize applications by enhancing security standards and implementing new logging technologies.
  • Leverage Workday Reports to create proactive monitors and dashboards.
  • Modernize and automate manual work with Workday/Shell scripts to reduce manual intervention and errors by creating playbooks.
  • Analyze data with checks on regular basis to predict failure and implement solutions.
  • Fix Security Vulnerabilities on application and server platforms.



Must have a bachelor’s degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or related field, plus 5 years of progressive post-baccalaureate experience in the IT consulting industry.

Must have 5 years of experience in each of the following:

  • Working with clients in the Finance industry;
  • Collaborating with Client Functional teams, Business Process leads, end users, stakeholders, teammates, vendors, and leadership team to ensure seamless services to clients;
  • Analyzing functional requirement documents;
  • Leading a team and conducting technical discussions;
  • Creating technical design documents;
  • Providing production support and resolving problems within Finance applications hosted in cloud environment;
  • Scripting, coding, and deploying applications using DevOps technologies; and
  • Managing application development and support projects.

Must have 1 year of experience in managing onshore and offshore delivery teams supporting critical applications in 24X7 environments.

Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.

To apply, please click the ‘APPLY’ button.




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Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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