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Customer Service Representative
TN - Louisville
Job No. r00162821
Job Description
Location:
This role will be a hybrid model work from office role from Accenture's Knoxville based office location. These days will be communicated with as much advance notice as possible and may include activities such team meetings, job coaching, training, or production activities. All candidates must reside within 90 minutes from Knoxville, TN. Training for the first 6 weeks is 100% in the office.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.
The Customer Support Agent is a skilled problem solver and excellent communicator who can listen carefully to a customer’s questions, assess their needs, and use the provided tools and resources to address and resolve customer concerns. This role will service our client’s customers by providing phone support for issues similar but not limited to:
Resolving device issues using troubleshooting techniques and providing clear and concise information.
Help drive sales by offering products and services that will improve the customer’s experience.
Reviewing account information and answering questions about billing or services.
Customer Service Representative will need to meet all home office requirements as described below.
Home Office Requirements:
Internet service with a direct connection to a cable or fiber modem and capable of at least
150mbps plan minimum. Wireless connections, satellite or DSL are not acceptable.
A workspace with limited distractions and minimal background noise.
Adequate heating and lighting for the workspace.
The candidate will be responsible for physically picking up and dropping off any and all technology equipment issued to them by Accenture.
The candidate accepts full responsibility to ensure their own home networking equipment and Internet Service Provider (ISP) will perform to the required standards and with minimal disruption or issues.
Hours & Shifts:
Shifts will rotating and can be anytime between 8am-9pm. Shifts are 8 hours per day and 40 hours per week.
Must be open to working nights and weekends as the call center is open 7 days per week.
Training:
Individuals are provided paid training.
Qualifications
Basic Qualifications
Minimum of one-year of customer service experience
High School Diploma or GED
Preferred Qualifications
Customer service or inbound call center support
Experience resolving customer issues, billing, and/or handling product Q&A
Experience promoting and/or selling products and services
Professional Qualifications
Demonstrated communication skills
Interest in learning new technologies
Ability to meet home office requirements
Flexibility to work a hybrid home & office schedule
Willingness to work a schedule that includes evenings and weekends
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.
Information on benefits is here.
Role Location: Starting Hourly Rate for role
California: $22.40 - $27.40
Colorado: $22.40
Albany: $21.30
New York City: $27.50
Washington: $23.00
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We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
