Organization: Corporate Functions/Workplace
Location: Atlanta, GA
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
People in the Corporate Function contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.
The Atlanta office is in the heart of downtown. It is place where clients co-create, collaborate and learn with our Accenture teams. We are seeking a strategic problem-solver with amazing customer service and hospitality skills. This role will provide office operations services and white-glove customer support (client welcome experience, meeting preparation and event production).
The Office Operations team lead role is responsible for leading day to day workplace operations for the Atlanta office. This includes hospitality and customer services, client welcome experience, employee events (Fun Fridays, volunteer opportunities), catering and meeting/event production. This role is responsible for engaging the Operations team ensuring team coverage, adjusting resource allocation as need, support space utilization management , as well as facility and building management services such as life safety functions, engineering, building and maintenance services, cleaning, mail delivery and logistics. The role will work closely with the Atlanta Office Operations Lead.
Following are the key responsibilities of the role:
Oversee Accenture's Workplace Solutions operations across Accenture business entities within the areas of responsibility.
Plan and manage daily office operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives and our customer and hospitality experience.
Set, drive and enforce policies and service standards, ensuring appropriate corporate control and local business relevance.
Plan, manage and account for Workplace service delivery, daily office operations and operating budgets within the areas of responsibility.
Design and implement programs/processes to deliver performance improvements to, existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy .
Manage key relationships with external service providers (negotiate and manage contracts) and act as a point of contact for vendors and landlords.
Manage key relationships between Workplace Solutions and internal leadership, stakeholders, other customer groups, and vendors to ensure correct alignment with business priorities.
Accountable for the oversight and implementation of reception services, facility management, life safety policies and procedures. Also responsible for space management, event coordination, document services, floor operations support, space utilization management, billing/invoicing and additional location services.
Conduct quality assurance checks to ensure service standards are being met.
Onsite CF Roles - This role will require you to work in the office
High School Diploma/GED (+-11 years)
Minimum of 2 years of office operations, facility management or corporate hospitality experience.
Bachelor’s degree (or equivalent)
Intermediate knowledge of MS Outlook
Intermediate knowledge of MS Office (Word/Excel/PowerPoint)
High level of hospitality and professionalism with a good executive presence—demonstrated poise, calm under fire
Proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability
High level of energy and love of work and business—genuine interest in business and willingness and desire to learn our business
Self-starter—demonstrated ability to work independently and assume greater responsibilities over time
Critical thinker and problem-solving skills—independently overcomes roadblocks
Collaborative with high EQ—able to engage a diverse set of stakeholders, understand different viewpoints, build long-term relationships and create/collaborate team environment
Team player—desire to work as a team player while accepting substantial individual responsibility
Technology savvy with an interest in new generation technology—comfortable doing things a different way, trouble-shooting and recommending new technology
Discrete—ability to work with highly confidential material and maintain confidentiality
Continuous learner mindset—desire to grow quickly with a commitment to excellence
Good communication skills (written and oral)
Good organizational, multi-tasking and time management skills
Knowledgeable about local restaurants, hotels, directions and places of interest for clients and customers
Ability to communicate and work with all level of customers
Ability to lift and move items, up to 40 lbs.
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $48,600 - $105,800 and information on benefits offered is here.
The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.
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Our more than 700,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.