Organization: Corporate Functions/CIO
Location: Denver, Phoenix, Chicago, Los Angeles, San Francisco
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.
At the intersection of content and technology you will find Accenture Productions. As part of Accenture’s CIO Organization, our global staff operates a network of studios and production facilities to deliver cutting-edge content for internal and external clients. By delivering more than 200 live and recorded events each month, Accenture Productions is among the global leaders in corporate video production.
People in the Corporate Function contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
JOB DESCRIPTION – Coordinating Producer
Coordinating producer oversees event scheduling, crew assignments, customer invoicing and cost recovery; reports to Global Lead Studios and Customer Success with daily oversight from Boston-based Coordinating Producer Lead.
Event Scheduling / Crew Assignments: serves as the first point of contact for customers requesting broadcasts, video shoots, video edits or other events and manages resources and crew scheduling of events in Chicago, Prague and India.
Responds to event requests from customers, confirming/assigning events based on availability of resources and crew.
Contacts customer if there are questions about the complexity of the event to determine their needs and best course of action.
Rejects requests when appropriate; works with customer to determine other options
Works through logistical challenges and determines appropriate staffing plan with the objective of evenly distributing work across the team.
Has visibility to event scheduling, resource management and staffing on assignments in all regions.
Distributes daily assignment report
Help Team Lead document organizational standards for event scheduling and assignment.
Has awareness of team member schedules, PTO, and local holidays.
Has extensive knowledge of team pricing structure and logistical requirements for events.
Customer invoicing / Cost Recovery: serves as last point of contact for customers after a broadcast, video shoot, video edit, or other events produced.
Generates and sends customer invoice within 24 hours of event/project concluding and serves as primary point of contact for customer invoice questions.
Responds to customer billing inquiries daily.
Supports input of monthly cost recovery figures for all events/projects.
Supports management of team procurement, keeps record of invoices and reallocates expenses to appropriate cost center.
Supports processing of event transcript requests from customers; returns doc to customer with charge details, pays vendor invoice.
Quick response time to customers; confirm events within 24 hours of initial request and invoice customer within 24 hours of event conclusion.
Evenly distribute events across the team.
Gain extensive knowledge of team pricing structure and logistical requirements for events.
Learn team invoicing and cost recovery processes.
Identify opportunities to streamline and increase efficiency of new and current processes.
Minimum 2 yrs. Customer service experience
Proficient MS Office Suite; Outlook and Excel
Strong written communication
Strong organizational skills
Strong attention to detail
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $48,600 - $105,800 and information on benefits offered is here.
The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.
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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
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Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.