Job Description

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity lists. 

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. 

Job Description

As a Content Review Associates you will provide quality assurance and improve machine classifiers to ensure safety of the platform for all audience and cross functional teams. Daily responsibilities include reviewing select content against the policies and training. Service requirements for each reviewer is to review and analyze a target number of content per day with a classification system based on a set of policy guidelines which will be provided.

Day-to-day responsibilities may include, but are not limited to:  
Become an expert on content review

  • Demonstrate critical thinking and attention to detail to review content against existing policies

  • Consistently meet team s daily targets

  • Be a helpful mentor for new hires

  • Support urgent requests and projects while collaborating with cross functional teams

  • Conduct market research to prepare for new product launches

Location

This is not a virtual/remote role; the work is based at the client premises in the area of San Jose, CA depending on team supported. This role requires a distinct level of professionalism. Relocation assistance is not provided. 

Hours & Shifts

The role requires ability to work 5 out of 7 days a week, including evenings, weekends and holidays.  You will work an 8-hour shift between the hours of 8:00 AM to 9:00 PM EST.  Candidates will need to bring a degree of flexibility regarding shift requirements.

 

Training

Individuals are provided paid training



Qualifications

Basic Qualifications

  • High School Diploma or GED Equivalent

  • Minimum of 1 years experience in customer service support environment

  • Minimum 1 years of leadership or people management experience

Preferred Skills

  • Bachelor’s or Associates degree

  • Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.

  • Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis

  • Thorough understanding of online videos and the internet

  • Ability to learn quickly and provide sound judgment to classify content based on a set of policies, you will need to navigate through ambiguity

  • Proactive individual able to operate efficiently in a fast paced environment

  • Proven ability to work under pressure and meet strict deadlines

Professional Skills

  • Excellent communication (verbal and written), facilitation, and interpersonal skills

  • Passion for ensuring a world class user support experience

  • Quicker learner and adaptable to learn new processes, concepts, and skills

  • Excellent organizational and time management skills

  • Strong attention to detail, results-oriented, self-directed, and inquisitive

  • Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities

As required by Colorado Law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $26.95  per hour and information on benefits is here .



COVID-19 update:


The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.


Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.


What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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