Job Description

Organization: Corporate Functions/Workplace

Location: Atlanta, GA

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.  

People in the Corporate Function contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.

Job Description

The Atlanta office is in the heart of Midtown. It is place where clients co-create, collaborate and learn with our Accenture teams. We are seeking a strategic problem-solver with amazing customer service and hospitality skills. This role will provide office operations services and white-glove customer support (client welcome experience, meeting preparation and event production).

The Atlanta Hospitality and Operations Specialist is accountable for delivery of a suite of Workplace Solutions services, while supporting the strategy of the business.  These services include office operations, customer service activities such as client welcome experience, catering, meeting, events production, audio visual support.  This role manages the related people teams and operating budgets as well as vendors and other business partner relationships.  The specialist ensures a high service delivery that aligns with and responds to the North America Workplace and Canada leadership strategic direction and vision, and that it meets or exceeds appropriate customer service level requirements.

Tasks to include, but not limited to:

  • Oversee Accentures Workplace Solutions operations across Accenture Business Entities within the areas of responsibility.

  • Review strategic service model options as appropriate, designing new and/or managing existing operating models, technologies and business applications to continually support Accenture’s Workplace Solutions strategy and continuing evolution.

  • Ensure the delivery of services is in line with new predefined standards proactively adapting it to changing needs of our digital and mobile workforce environment.

  • Establish new service standards and enforce policies, ensuring appropriate control and local business relevance.

  • Develop comprehensive metrics collection and reporting processes to support evolving needs.

  • Plan, manage and account for Workplace service delivery and operating budgets within the areas of responsibility

  • Manage key relationships with external service providers and vendors.

  • Manage key relationships between Workplace Solutions, stakeholders and other customer groups, Corporate Functions and user groups to ensure customized service and correct alignment with business priorities

  • Seek sponsorship and support for program objectives and outcomes, and collaborate with stakeholders

  • May develop annual operating budgets, approve and monitor budget expenditures, prepare budget revisions, provide interim status reports on all accounts and oversee proposals to gain additional funding.

  • Provide leadership, direction, resource allocation, development and employee supervision within the areas of responsibility (including people development strategy and succession planning)

  • Supervise individuals/team and account for the integrity of key human resources processes, optimizing workforce development, salary reviews, recruitment processes and performance management.

Role Requirements:

  • Onsite CF Roles - This role will require you to work in the office



Qualifications

    Basic Qualifications:

    • Minimum 3 years hospitality experience

    Preferred Qualifications:

    • College Degree preferred; Hospitality Certification such as CMP or CPCE

    • Intermediate knowledge of MS Outlook

    • Intermediate knowledge of MS Office (Word/Excel/PowerPoint)

    Professional Skills:

    • High level of hospitality and professionalism with a good executive presence—demonstrated poise, calm under fire

    • Proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability

    • High level of energy and love of work and business—genuine interest in business and willingness and desire to learn our business

    • Self-starter—demonstrated ability to work independently and assume greater responsibilities over time

    • Critical thinker and problem-solving skills—independently overcomes roadblocks

    • Collaborative with high EQ—able to engage a diverse set of stakeholders, understand different viewpoints, build long-term relationships and create/collaborate team environment

    • Team player—desire to work as a team player while accepting substantial individual responsibility

    • Technology savvy with an interest in new generation technology—comfortable doing things a different way, trouble-shooting and recommending new technology

    • Discrete—ability to work with highly confidential material and maintain confidentiality

    • Continuous learner mindset—desire to grow quickly with a commitment to excellence

    • Good communication skills (written and oral)

    • Good organizational, multi-tasking and time management skills

    • Ability to communicate and work with all level of customers

    • Ability to lift and move items, up to 40 lbs.

    • Knowledgeable about local restaurants, hotels, directions and places of interest for clients and customers

    • Hospitality knowledge – catering operations and breakdown

    • Ability to manage relationships with internal leadership

    • Ability to present a strong executive presence

    • Excellent customer service skills

    • Willingness and aptitude to learn new skills

    • Good organizational, multi-tasking and time management skills

    • Responsive, flexible and adaptable

    • Good interpersonal skills

    • Comfortable with technology

    • Critical thinking skills

    • Proactive, self starter

    • Forward thinking

    • Seeks out challenges and opportunities to grow

    • Knowledge of food and beverage industry trends

    • Office Management

    • English

    • Demonstrated leadership in professional setting; either military or civilian

    • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

    As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is {Range Minimum to Top of Market Pay (top end of MRZ)} and information on benefits offered is here.



    COVID-19 update:


    The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.


    Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.


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    Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


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    Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


    Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


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