Job Description

Organization: Corporate Functions/Geographic Services

Location: San Antonio, TX

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.  

People in the Corporate Function contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.

Job Description

Security Operations Center (SOC) Analyst (Crisis Coordinator)

Duties & Qualifications

The SOC Analyst will be responsible for assessing, analyzing, and responding to incidents related to safety and security around the globe. The role requires daily use of tools/systems (e.g. access control, video management, risk feeds) to detect impact to Accenture’s people, products, property, or brand image and alert the appropriate response stakeholders. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues.  In addition, the Analyst will be responsible for customer service tasks to provide critical information and assistance to travelers, static employees, and potential third parties. This role will be based in San Antonio, Texas and reports to the SOC Shift Supervisor. 

Key Responsibilities

  • Assist company employees in all concerns that pertain to safety, security, and property.

  • Act as initial point of contact to aid all employees, travelers, and others contacting the SOC.

  • Monitor and operate security systems to include access control and CCTV, along with environmental monitoring and mass notification systems.

  • Respond quickly and initiate action related to alarms, phone calls, and environmental monitoring and alerting systems

  • Notify, assist, and direct external emergency personnel and internal resources as necessary

  • Dispatch security officers or law enforcement personnel for alarm response, calls for service and emergency situations

  • Execute protocols and communicate at all levels across the globe to employees, site security leads, safety & security staff or contracted officers as needed

  • Manage information flow to and from an incident

  • Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports

  • Ensure all forms of communications, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately

  • Coordinate with Accenture’s Corporate Security regional leads on incident detection and management

  • Ensure that complete and accurate information is entered in the incident management system

  • Utilize and execute protocols and standard operating procedures to effectively manage global incidents.

  • Monitor travel safety and security of company's staff

  • Maintain situational awareness of current global current events.

  • Monitor and respond to global alerts and events effecting company facilities and employees providing immediate information and assistance as needed

  • Initiate mass communication notifications as required

  • Notify leadership of events effecting business operations and employees

  • Ensure proper handling of highly confidential information.

  • Perform other duties assigned by supervisors related to security and safety

Role Requirements:

  • Onsite CF Roles - This role will require you to work in the office

  • Ability to work all shifts and holidays. The SOC will function 24 / 7 / 365



Qualifications

Basic Qualifications:

  • Associate degree or 2+ years of equivalent work experience in Military, Law Enforcement, Government, Corporate Security, Customer Service, Communications or Academia.

Preferred Skills

  • Experience identifying anomalies in a physical environment and performing first-line investigations

  • Experience with emergency response protocols & processes

  • Bachelor’s degree in Business, International Relations, Political Science, Communications, or other Humanities-related degrees

  • Minimum 1-year experience in a Security Operation or Command Center role

  • Bilingual (English/Spanish/Portuguese)

  • Experience with Genetec video solutions or CCure 9000

Professional Job Requirements

  • Great active listening skills

  • Rapport building skills

  • Patient and empathetic attitude 

  • Adaptability and flexibility

  • Ability to analyze threats and envision potential or real time impact to operations

  • Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills

  • Strong Customer Service skills

  • Strong consensus, team building and negotiating skills

  • Ability to work overtime on short notice

  • Strong cultural sensitivities 

  • Be able to type a minimum 35 words per min

  • Excellent written and verbal communication skills

  • Ability to multitask in a fast-paced, at times stressed work environment

  • Strong team player

  • Comfortable with high-tech work environment, and constant learning of new tools and innovations

  • Proficient in Microsoft Windows and Office Suite

  • Demonstrated leadership in professional setting; either military or civilian

  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $48,600 - $105,800 and information on benefits offered is here.



COVID-19 update:


The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.


Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.


What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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