Organization: Corporate Functions/Workplace
Location: New York, NY
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
People in the Corporate Function contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.
The Workplace Business Operations Supervisor is accountable for the delivery of a suite of Workplace Services on site at the Accenture LLP New York City location. This role will have an emphasis on Executive Support Services but will also include supporting customer facing activities within Office Services such as audio-visual, catering, reception services, space utilization management, as well as facility and building management. The Workplace Business Operations Supervisor will oversee the related people team and business partner relationships. The Workplace Business Operations Supervisor will view all aspects of workplace operations through a hospitality lens; offering continuous white glove service and creating an exceptional experience for our team and our guests within a global, industry-leading corporation.
The following are key responsibilities of the role:
A true genuine relationship builder who is energized by meeting people and solving problems
Sincere and authentic leader who can inspire and motivate
A firm believer in leading by example
Comfortable driving change in a truly human manner.
Work as a business partner with other Workplace Operation Leads, assisting in all areas of Office Services
Comfortable assisting with any workplace position and showcasing a willingness to help wherever needed
Set strategic direction and vision for Executives Support Services within the New York metro location.
Provide leadership, direction, development and employee supervision for Executive Support Analysts (including succession planning and people development strategy).
Define performance metrics and monitor performance against the strategy and revise/update strategies as appropriate.
Use judgment to anticipate customer service needs, resolve non-routine issues and take action accordingly.
Design and manage new or changes to, existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy.
Review strategic service model options as appropriate.
Influence relevant leadership and/or stakeholders to take action in line with the strategic direction of Workplace Solutions.
Account for the integrity of key human resources processes including career development, salary reviews, recruitment processes and performance management
This role will require you to work in the office.
Minimum of 5 yrs of experience in a hospitality and customer service role
Experience leading a team
Experience with performance management and developing talent
Comfortable with a highly visible customer facing role
Passionate about hospitality
Critical thinking skills
Demonstrated problem solving skills
Ability to take ownership and make decisions independent of customer involvement (proactive)
Excellent communication skills (written and oral)
Excellent organizational, multi—tasking and time management skills
Highly responsive, flexible and adaptable
Proactive thinker/action taker
High level of professionalism
Ability to work with highly confidential material and maintain confidentiality
Seeks out challenges and opportunities to grow
Business partner attitude and approach
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $56,484 - $129,800 and information on benefits offered is here.
The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.