Are you passionate about helping businesses reinvent the foundation of their business? In today’s digital and cloud-based world, businesses perform only as well as their IT infrastructure. Help be part of the solution in designing processes, selecting and implementing strategic tools, and establishing AIOps capabilities that leverage analytics, automation and machine learning.
The Cloud Engineer will resolve the majority of complex configuration problems by troubleshooting and simulation including:
•Deep technical problem isolation and resolution capability
•Strict adherence to the use of the ticketing system for ALL incidents, changes and problems.
•Escalation to Vendor (Level 4) support when required to ensure Service Level Agreements are met.
•Ability to correlate incident trends into problem management and execute permanent fixes.
•Execute monthly patch management research, reports and implementation on system infrastructure.
•Facilitate generation of monthly operational reports for presentation to customers.
•Conduct regular live client support visits to maintain technical relationship, review operational reports, assess general IT infrastructure health, take deeper dives into outstanding technical issues, conduct trend analysis on top 5 failure modes and diagnose to full root cause corrective action.
•Conduct regular technical meetings with clients to address any trends or outstanding systemic issues
•Provide lab simulation and interoperability and compatibility testing for new builds
•Define an action plan for troubleshooting / resolution
•Analyze troubleshooting techniques output, diagnose problems remotely
•Test in lab before deployment of possible fix
•Must maintain the highest level of industry certification and knowledge.
•A minimum of 5 years of service provider technical support of enterprise Windows environments with domains, multiple sites and centralized services
•A minimum of 5 years of experience in hyper-converged infrastructure such as Cisco HyperFlex
•MCSA, MCSE or MCITP certifications (Windows 2008 or higher)
•Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)
•Demonstrated experience using an ITIL based ticketing systems.
•Demonstrated track record of service level management.
•Demonstrated Root Cause Correct Action analysis, report generation, and presentation to customers.
•Demonstrated ability to drive continuous improvement through innovation and change.
•Demonstrated customer facing support experience.
•Must have strong communication skills and the ability to articulate task management, priorities, and issues.
•Experience working with High Availability environments
•Proven ability to work independently and as a team member
•Good communication (written and oral) and interpersonal skills
•Good organizational, multi• tasking, and time• management skills
As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $90,288 - $148,900 and information on benefits offered is here.
The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.
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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
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For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
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Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.