Job Description

We are seeking a Senior Level Technical Writer to create, update, and maintain the documents and diagrams required to support the deployment and operations of multiple Tethered Aerostat Systems (TAS).  The TAS includes an aerostat, sensor suite, and a MULTI-INT geospatial visualization platform that synthesizes the data from multiple sensor platforms and payloads, allowing the operator to see a real-time common operating picture (COP) of the mission environment.  This position will work with the Quality Assurance and Software Engineering teams, Program Managers, and Systems Engineers to understand the products, collect information, and develop documents and standard operating procedures (SOPs) used for TAS assembly, operations, troubleshooting, and training.

Responsibilities include:

  • Work closely with a cross-functional engineering team through all stages of the system development life cycle to update the appropriate system and software documentation
  • Develop standard operating procedures (SOPs) for the TAS, effectively covering all associated operation and maintenance tasks
  • Support the creation and maintenance of customer end-user software documentation, which consists of Online Help, User Guides, Admin Guides, Configuration and Installation guides, etc
  • Participate in weekly program discussions and reviews, providing status on all assigned program related documentation deliverables to the Lead Technical Writer and Program Manager
  • Travel to the TAS site in Jacksonville, FL to confirm the accuracy of all system and software related documentation and SOPs
  • Interact effectively with Novetta team members in a dynamic work environment
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  • 5 - 7 years of experience as a technical writer for a software application or system integration effort with the focus on creating end-user documentation including system and software manuals, SOPs, and instructional material
  • Proof of excellent written and verbal communication skills, along with strong interpersonal skills

Desired Skills:

  • Certificate, Letter of Specialization, or degree in Professional Writing and Technical Communication, Technical Writing, English, Communication or related field
  • Familiarity with Agile process
  • Familiarity with DoD Force Protection type systems
  • Familiar with the concept of reusable content for documentation
  • Familiar with single source publishing tools including MadCap Flare, SourceTree, and GitHub
  • Demonstrated ability to write for a wide variety of audiences with a range of expertise
  • Demonstrated ability to reach out to and follow through with other roles at the company to obtain technical information
  • Ability to prioritize and manage tasks with limited oversight
  • Strong attention to detail and ability to handle multiple documentation related tasks simultaneously
  • Demonstrated ability to write referential and instructional material after only having a short amount of time to become familiar with the product

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