At Accenture Federal Digital Studio, content strategy is an integral part of our design process. The creative thinkers and systematic doers on our Content Strategy team apply iterative design thinking to content strategically, from service design to digital product creation.
As a Content Strategist, you will use customer research skills and employ data to define narratives for our clients’ services and products. You will employ your business strategy to outline where, when why and how to articulate core messaging. You will develop mechanisms to create repeatable processes—and you will create an overarching content strategy that delivers an insightful, and useful customer experience.
In this role you will define campaigns to guide the creation, delivery, and governance of useful, usable content. You will communicate findings, recommendations, and content specifications through customer scenarios, presentations, and comps
You will collaborate with the insights, analytics, brand strategy, UX, product marketing, project management, design, and research teams. And offer appropriate mechanisms to help our clients’ deliver the right information at the right time to their clients.
As a team, we:
Define content requirements.
Own the story and its structure.
Move things from ambiguity to clarity.
As a Content Strategist, you:
Drive the content strategy for our clients across multiple channels and outputs—online, offline, social, email, and others—and partner with cross-functional teams for the execution.
Develop content frameworks, product narratives, and other deliverables that explain your recommendations and help internal clients understand the practice of content strategy.
Mine large data sets in support of building out content strategy across all device products and channels.
Audit existing content and make recommendations for improvement in copy, layout/build, and rich media creation.
Collaborate with account, technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences.
Lead content design activities including client workshops, user interviews, and creative brainstorms.
Manage content design teams and activities at the account level—ensuring the team’s execution meets and exceeds client expectations.
Build relationships with Privacy, Plain Language, and Legal groups to support product manager in managing content updates/changes and ensuring timely submission and approval.
Working together, we will:
Identify opportunities to meet the content needs of real people across ecosystems.
Integrate content pattern libraries into visual design and content management systems.
Build content repositories that deliver efficiency for clients and serendipity for users.
Set yourself apart:
Ability to learn new software quickly; experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is a plus.
Advanced knowledge of the content landscape, including but not limited to content design, content creation, content strategy, content marketing, content management, and content operations.
Ability to communicate effectively with colleagues, clients, and partners in any situation or context.
Proven history of delivering results on time and within budget.
History of tackling and solving complex interactive challenges.
What You Have:
5 plus years of experience developing and designing content strategies for consumer facing digital experiences - additional education (ex. masters degree and/or other degree/certifications will count toward years of overall experience)
1-3 years of experience leading content strategy workstreams
Proven success developing content strategy for digital products
A portfolio of work that demonstrates your ability to develop content strategy and to most importantly connect with consumers at the deepest levels
Understanding of content management systems and strategies
Strong communication skills to concisely communicate complex subject matter verbally and written
Ability to work both independently and contribute as part of a team
We are a family of Fjordians. Our living culture and borderless playground provide us with space to thrive, following simple core values that inform everything we do. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.
Thanks to a unique partnership with Accenture, we’re able to do work that changes the world, and we’re always looking for kindred spirits.
We believe content is at the heart of every experience. At Fjord, this work is the cornerstone and the catalyst for products and services that change the world. We’re inspired every day to bring meaningful experiences into the world, and we’re looking for people who want to collaborate and do their best work with us. Join a team that is curious, creative, driven by empathy, and relentless in our pursuit of impactful design.
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