Organization: Corporate Functions/Workplace
Location: Atlanta, GA
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
People in the Corporate Function contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.
We are seeking a strategic problem-solver with amazing leadership and project management skills to be part of our Atlanta Workplace Leadership team. This includes hospitality and customer service, client welcome experience, employee events, catering and meeting/event production.
The role is responsible for space utilization management, as well as facility and building management services such as life safety functions, asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics. The role will work closely with the Atlanta Metro Lead and business leadership to execute strategic direction and vision for the office as it pertains to internal and external stakeholders and ensure that customer experience expectations.
Job Description: The Business Operations Specialist is accountable for the delivery of a suite of Workplace Solutions services on site at the Accenture Dallas Metro locations, while supporting the strategy of the business. These services include office operations, customer service activities such as client welcome experience, catering, meeting and events production, audio-visual support. This role manages the related people teams and operating budgets as well as vendors and other business partner relationships.
Following are the key responsibilities of the role:
Oversee Accenture's Workplace Solutions operations across all Accenture business entities within the areas of responsibility
Review strategic service model options as appropriate, designing new or and managing existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy and continuing evolution
Ensure the delivery of services is in line with new predefined standards proactively adapting it changing needs of our digital and mobile workforce and environment
Establish new service standards and enforce policies, ensuring appropriate corporate control and local business relevance
Develop comprehensive metrics collection and reporting processes to support evolving business needs.
Plan, manage and account for Workplace service delivery and operating budgets within the areas of responsibility
Manage key relationships with external service providers and vendors
Manage key relationships between Workplace Solutions, stakeholders and other customer groups, Corporate Functions and user groups to ensure customized service and correct alignment with business priorities
Seek sponsorship and support for program objectives and outcomes, and collaborate with stakeholders
May develop annual operating budgets, approve and monitor budget expenditures, prepare budget revisions, provide interim status reports on all accounts and oversee proposals to gain additional funding
Provide leadership, direction, resource allocation, development and employee supervision within the areas of responsibility (including people development strategy and succession planning)
Supervise individuals/team and account for the integrity of key human resources processes, optimizing workforce development, salary reviews, recruitment processes and performance management
This an in-office position located in Atlanta, GA
High School Diploma
Minimum of 3 yrs of experience supervising/managing teams in a hospitality and/or customer service delivery role.
2-4+ yrs meeting/event planning experience
Organizational development experience
Change Management or Human Resources experience
Intermediate knowledge of MS Outlook
Intermediate knowledge of MS Office (Word/Excel/PowerPoint)
Superior interpersonal and customer relationship skills
Strong written and oral communication skills
Excellent problem solving and decision-making skills
Knowledge of catering operations setup and breakdown
Knowledge of food & beverage industry trends
Comfortable with a highly visible customer facing role
Passionate about customer service
Critical thinking skills
Ability to take ownership and make decisions independent of customer involvement (proactive)
Excellent organizational, multi—tasking and time management skills
Highly responsive, flexible and adaptable
Proactive thinker/action taker
High level of professionalism
Ability to work with highly confidential material and maintain confidentiality
Seeks out challenges and opportunities to grow
Business partner attitude and approach
Strong program/project management skills
Good communication skills (written and oral)
Good organizational, multi-tasking and time management skills
Ability to communicate and work with all level of customers
Ability to lift and move items, up to 40 lbs.
Knowledgeable about local restaurants, hotels, directions and places of interest for clients and customers
High level of hospitality and professionalism with a good executive presence—demonstrated poise, calm under fire
Proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability
High level of energy and love of work and business—genuine interest in business and willingness and desire to learn our business
Self-starter—demonstrated ability to work independently and assume greater responsibilities over time
Critical thinker and problem-solving skills—independently overcomes roadblocks
Collaborative with high EQ—able to engage a diverse set of stakeholders, understand different viewpoints, build long-term relationships and create/collaborate team environment
Team player—desire to work as a team player while accepting substantial individual responsibility
Technology savvy with an interest in new generation technology—comfortable doing things a different way, trouble-shooting and recommending new technology
Discrete—ability to work with highly confidential material and maintain confidentiality
Continuous learner mindset—desire to grow quickly with a commitment to excellence
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $56,484 - $129,800 and information on benefits offered is here.
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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
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Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for medical or religious accommodation to this vaccination requirement during the recruiting process.
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