Accenture Strategy & Consulting. Through deep industry expertise, analytics and insights, we empower clients to survive and thrive in the new, the now and the unknown. To stay agile in a world dominated by change, the C-suite must keep the core business running while simultaneously identifying and investing in the new. Accenture Strategy & Consulting enables leaders to act quickly and confidently as they pivot to the future. Known for our ability to execute at speed, we help clients determine clear, actionable paths to competitive agility by bringing them new thinking on business and technology.
A customer experience maven or sales channel guru, who knows how to analyze an organization’s sales or customer service operations, laser in on pain points, and optimize customer experiences online, on the go, on the phone, or in store.
An expert in customer support and contact centers, with an understanding of the software that enables them? You understand the ins and outs of customer support organizations what drives call volume, how to think about customer support in a digital, self-service manner and you’re ready to apply your knowledge to help clients optimize and transform their customer service solutions.
A real sales wizard with deep insight into the nitty-gritty details of subscription sales programs, inside sales, operations, analytics and forecasting. Your wheelhouse includes a solid grasp of business processes like sales ops, deal desks, inside sales and understanding around lead gen.
Evaluate clients’ current customer service offerings, identify gaps, provide recommendations and propose strategic solutions that address their unique needs and business goals
Design solutions that maximize the reach and relevance of brand interactions across media, website, and physical touchpoints
Advise clients on ways to measure and improve customer experiences, branding, and other business metrics
Implement change-management initiatives that drive adoption, ease implementation, and position customer- solutions for long-term success
Evaluate clients’ current sales functions and skills, and recommend sales transformation solutions that address their unique market and organizational needs
Redesign client functions like sales organizational structures, selling motions, inside sales, lead generation, analytics, forecasting, and operations as needed to achieve their goals, with emphasis on subscription models
Establish long-term client relationships, and support business development efforts when needed
Here's What You Need:
3 years of experience in any of the following customer experience, or sales and service areas:
Analyzing an organization’s sales and service operations to identify the customer pain points across all types of touchpoints (online, chat, call center, mobile, retail)
Advising clients on the process and organizational changes needed to improve the customer experiences
Making recommendations for technology solutions to improve and connect sales and services experiences for customers; building business cases and calculating ROI on customer strategy initiatives
At least 1 year of experience in a consulting environment or internal advisory role, leading and understanding large, complex global transformation projects
At least 1 year of strategic program experience involving team leadership and project leadership
A Bachelor’s degree
Bonus Points If:
You have a MBA or equivalent graduate degree
Skills with visualization and analytics tools
Experience designing, developing and implementing digital processes and ways of working that bring agility to teams, as well as rolling out new organizational capabilities
Knowledge of Customer Experience, or Sales & Commerce best practices and leading measurements
You have experience or background in the following industries: Chemicals & Natural Resources; High Tech; Industrials; Life Sciences; Retail; Consumer Goods & Services.
As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $112,000 - $152,000 and information on benefits offered is here.
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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
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For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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