Organization: Corporate Functions/Workplace
Location: Phoenix, AZ
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
People in the Corporate Function contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.
Location Facilities Analyst
Execute services in areas of responsibility for small to moderate size location. May oversee the work of team members. Scope may include a wide range of Workplace Solutions specialist facility & building management services delivered at Accenture location. May include asset management, building & maintenance, cleaning, mail delivery, logistics &/or storage services. Independently carry out routine tasks according to guidelines and/or under supervision.
Provide leadership and direction in matters related to facility operations and scope/quality of services
Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives
Provide leadership, direction, development and employee supervision within the areas of responsibility
Manage relations with internal leadership and stakeholders
Develop and manage contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget).
Lead Workplace Solutions teams to achieve the appropriate level of external and internal customer satisfaction
Participate in the strategic review of business operations and also ensure execution of Workplace Solutions strategy, policies and goals with a focus on long-term business planning and forecasted Workplace Solutions requirements
Design and implement programs and processes to deliver performance improvements to continually support Accenture's Workplace Solutions strategy, including participating in sharing best practices across teams/locations
Manage and ensure consistent application of human resource processes including career development, salary review, recruiting and performance management within area of responsibility and in accordance with local legislations and rules
Independently complete a wide range of Workplace Solutions specialist facility and building management services such as asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics and/or storage services, etc.
May execute/oversee the regular scheduled maintenance and unscheduled repairs of infrastructure and equipment (for example, heating, ventilation, lighting, air-conditioning, plumbing & sanitation, power, security, fire & life safety equipment and elevators/lifts.)
May execute/oversee the activities required to ensure interiors are of a sufficient standard as defined by Accenture policies and standards (for example, décor, painting, furniture and fittings—such as doors, blinds, etc.)
May execute/oversee the energy utilization and activities to reduce energy consumption and the collection and disposal of waste materials in accordance with Accenture and local policy.
May execute/oversee the purchasing, maintenance and disposal of company Workplace assets, in line with Accenture and local policy.
May oversee the delivery of cleaning services within the facility, managing the relationship with the vendor and ensuring standards for cleanliness are adhered to.
May execute/oversee the delivery of inbound and outbound mail and courier services.
May execute/oversee the delivery of storage services (retrieval, return and/or destruction of documents) for day visitors, permanent residents and the provision of offsite storage, according to archival guidelines and working together with Records & Information Management.
May support the day to day management of a Workplace commodity, including maintaining key relationships with suppliers and other industry professionals, influencing compliance of the overall commodity strategy and maintaining commodity content on Accenture applications and other communications.
May perform administrative duties according to location guidelines.
May conduct quality assurance checks to ensure service standards are being met.
May oversee and assist with integration of new joiners.
May carry out instructions for security, fire, health and safety and maintain records.
May act as a point of contact for the landlord or external providers and manage regular contract relationships.
May be single point of contact for Workplace Solutions in a specific location. • May receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed.
May act as the point of contact for various Workplace Solutions tools/databases, related basic technical support and end user training.
Problem-solve by drawing on knowledge of other departments utilizing network of contacts.
Act as a resource for questions from workgroup and customers.
Prepare daily, weekly, and monthly reports associated with the office or workgroup.
May provide input for the performance review process.
May be involved in actions related to programs or projects
Influence the customer experience for technology interactions in the local office to ensure that technology supports business objectives. Take ownership for individual customer interactions.
Management of effective operational IT incident, problem and service requests, successfully driving resolution and root cause analysis within SLA’s, liaising with wider teams when necessary.
Provision of technology service and support, including hardware break/fix and software support, audio/visual/collaboration tools, workstation compliance, and on-site network/infrastructure, mobile device and soft phone support, for the local office
Effectively manage technology assets, ensuring compliance with asset management policies, processes and requests.
Update and maintain the asset management tool to accurately account for movement of IT hardware in accordance with asset management processes.
Manage Accenture provisioned IT assets and equipment, working to agreed processes, polices and security standards using knowledge of internal service operations and business requirements.
Customer Service and Relationship Management
Build effective trust-based relationships and act as the AWS and Technology Services customer champion in all respects to deliver customer excellence
Build good trust-based relationships with key customers & customer groups. Ensure that two-way feedback is maintained relating to our products, services, and current customer priorities. Work with these contacts to identify opportunities for service improvements.
Proactively seek opportunities to meet or exceed the quality and consistency of service delivery to meet the customer needs, escalating as necessary
Ensure effective local team collaboration across Technology Services and Geographic Services
Ensure adherence to Accenture performance management process.
High School diploma
Customer Service Experience
Knowledge of Office Operations
Design & construction coordination skill
Advanced Audio-visual experience
Building maintenance experience
Safety & security experience
Knowledge of MS Office
Critical thinking skills
Problem solving skills
Proven ability to work independently and as a team member
Strong communication skills (written and oral)
Multi-tasking and time management skills
Highly responsive, flexible and adaptable
Proactive thinker/action taker with sense of urgency
Excellent customer service skills
High level of professionalism
Comfortable with office technology to include audio visual
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $38,988 - $78,600 and information on benefits offered is here.
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For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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LocationsAZ - Phoenix,AZ - Scottsdale
Please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for medical or religious accommodation to this vaccination requirement during the recruiting process.
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