Job Description

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity lists. 

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.

Job Description

As a Platform Experience Associate, review the apps in given time in accordance to the policies set by the client.

Day-to-day responsibilities may include, but are not limited to:  

  • Maintain optimum utilization during a working shift

  • Perform high quality reviews

  • Maintain the turnaround time on app reviews

  • Being up to date on policy changes

  • Be a team player

  • Provide reverse feedback on policies and apps

  • Work in a 24x7 environment rotating

  • Take quality feedback and work on it

  • Ability to escalate per process

  • Should be able to navigate, search and download apps from client play store on the appropriate devices

  • Experience using and downloading Android based apps

Location

San Jose, CA  - Relocation assistance is not provided. 

Hours & Shifts

The role requires availability to work 5 out of 7 days a week, with two days off per week.  Given the nature of our business being 24/7, 365 days a year, incumbents will need to bring a degree of flexibility, and remain open to working different hours, shifts/rotating shifts, including holidays and weekends.

Training

Individuals are provided paid training. 

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Qualifications

Basic Qualifications

  • High School Diploma or GED Equivalent

  • Minimum of 6 months experience in a professional or military setting

Preferred Skills / Experience

  • Bachelor’s Degree

  • Skilled in the English language, able to understand nuances

  • Computer savvy, Technologically capable especially web browsers, and data entry skills

  • Exposure to US culture

  • Ability to read and interpret text requests accurately

  • Proactive with a strong work ethic

  • Adaptable to learn new processes, concepts, and skills.

  • Demonstrates the ability to work as part of a team adding positive attitude and business focus.

  • Ability to work in a fast paced deadline driven environment.

  • Ability to clearly and effectively communicate.

Professional Skills

  • Excellent communication (verbal and written), facilitation, and interpersonal skills

  • Passion for ensuring a world class user support experience

  • Quick learner and adaptable to learn new processes, concepts, and skills

  • Excellent organizational and time management skills

  • Strong attention to detail, results-oriented, self-directed, and inquisitive

  • Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities

  • Ability to remain neutral and review work as defined by policies and procedures and keeping personal bias aside

Please Note: All roles with Accenture Require employees to be fully vaccinated against Covid-19 as a condition of employment.



What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for medical or religious accommodation to this vaccination requirement during the recruiting process.

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