Job Description

Organization: Corporate Functions/Workplace

Location: New York

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.  

People in the Corporate Function contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.

Job Description

The Service Attendant will be responsible for providing guest services and maintaining all aspects of workplace through a hospitality lens; offering continuous white glove service and creating an exceptional guest experience within a global, industry-leading corporation.

Key Responsibilities: 

  • A true face of the firm, creating an unparalleled experience for every guest that walks through the door

  • Work in a group to achieve the appropriate level of external, and internal customer satisfaction

  • Execute meeting room setup, including A/V, seating, etc.

  • Stock and maintain appearance and cleanliness of general use areas (e.g., copy room, coffee spot)

  • Maintain the cleanliness of all areas of the workplace including but not limited to, open workspaces, enclosed offices and meeting spaces, pantries, restrooms, reception areas, and receiving areas, especially for assigned floors.

  • Assist with employee services and requests and direct them to the appropriate resource.

  • Perform daily walkthroughs throughout office space to ensure Accenture standards are met.

  • Assist with executing and overseeing the regular scheduled maintenance and unscheduled repairs of infrastructure and equipment

  • Assist with executing and overseeing the activities required to ensure interiors are of a sufficient standard as defined by Accenture policies and standards

  • Provide back up support for Facilities/Service Lead and Solutions Bar

  • Consistently orders and maintains inventory of all necessary cleaning and maintenance products

  • Strong focus on hospitality and customer service

  • Comfortable assisting with any workplace position and showcasing a willingness to help wherever needed

  • Conduct quality assurance checks to ensure service standards are being met

  • Receiving and prioritizing workorders while ensuring quality control

Role Requirement

  • Full availability to work 8 hours, Monday-Friday, and occasionally outside of these hours

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Qualifications

Basic Qualifications:

  • Minimum of 1 year experience in a customer service or facility setting

  • HS Diploma or GED

Preferred Qualifications:

  • Knowledge of building mechanical systems such as, but not limited to, painting, plumbing, electrical, air conditioning, HVAC, carpentry, appliance repair, fire detection

  • Comfortable with technology and Audio-Visual set ups (advanced skills a plus)

  • Ability of to use computers, Microsoft Office, and other software systems

  • Comfortable with technology and Audio-Visual set ups (advanced skills a plus)

Professional Skills:

  • Passionate about customer service.

  • Ability to lift/push/pull up to 50 lbs.

  • Standing for 8 hours with or without reasonable accommodation.

  • Proactive mindset to anticipate and support changes in our business. 

  • Conformity to the highest standards of personal integrity and ethical behavior. 

  • Critical thinking skills

  • Demonstrated problem solving skills

  • Ability to take ownership and make decisions independent of customer involvement (proactive)

  • Proven ability to work independently and as a team member

  • Excellent communication skills

  • Excellent organizational, multi—tasking and time management skills

  • Highly responsive, flexible and adaptable

  • Proactive thinker/action taker

  • High level of professionalism

  • Ability to work with highly confidential material and maintain confidentiality

  • Seeks out challenges and opportunities to grow

  • Business partner attitude and approach

  • plumbing, electrical, air conditioning, HVAC, carpentry, appliance repair, fire detection

  • Demonstrated leadership in professional setting; either military or civilian

  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $38,988 - $78,600 and information on benefits offered is here. 



What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for medical or religious accommodation to this vaccination requirement during the recruiting process.

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