Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.
The Senior Team Lead is responsible for the following:
Daily supervision of assigned team of direct reports agents Associates Analysts , QA Analysts and Trainers enforcing Accenture core values within the team, project, and making sure that assigned product vertical SLAs are met daily.
Responsible for conducting daily as needed team huddles, weekly as needed product group meetings , and monthly one on ones with the analysts.
Measurement and management of the vertical product team s success and will act as a Subject Matter Expert in all matters processed by the product team.
Managing effective internal external client relationships within a defined area of responsibility.
Monitor risk within assigned product vertical to be able to escalate to Operations Manager Accenture Leadership in a timely manner.
Review track daily production metrics, planned unplanned absence, holiday staffing, and timesheets.
Identify gaps in assigned product verticals such as customer policies and drafts proposals accordingly
Responsible for career development and coaching direct reports on areas such as, but not limited to, quality assurance, productivity, compliance, etc..
Manages workload of team, may make work assignments, and responsible for developing team members to meet project objectives.
Manages effective communication as escalation point for issue resolution and customer impacting escalations for both internal and external stakeholders within a defined product area of responsibility
Ensuring compliance of Accenture Policies and Procedures, enforcing Accenture core values with direct reports and project.
Minimum of 1 year of experience in a customer facing operations environment
Minimum of 1 year of experience managing developing teams of professionals.
Minimum of 1 year of experience with escalation management and managing projects to established SLA s.
Active account on Facebook and a minimum of one other social network
Active user of social media services
Minimum of 3 years experience in delivery operations
Bachelor s Degree Preferred
Preferred Experience managing project operations to achieve daily goals and deliverables
Demonstrate experience in technical work environments with highly tech savvy teams.
Fast paced dynamic environment
Reporting and analytics experience.
Proven ability to work creatively and analytically in a problem solving environment
Desire to work in an information systems environment
Excellent communication written and oral and interpersonal skills
As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is
$65,375- $100,799 and information on benefits offered is here.
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Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for medical or religious accommodation to this vaccination requirement during the recruiting process.
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Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.