Job Description

SW/App/Cloud Tech Support Manager (Accenture LLP; Irving, TX): Accenture LLP has multiple openings for the position of SW/App/Cloud Tech Support Manager in Irving, TX to define scope of the engagement and prepare statement of work. S/he will perform the following duties: balance relationship among budget, staff allocation and project milestones when building work plans and schedules; review the major project estimates and ensure adequate resources are aligned for scheduled and projected tasks; identify and present the strategy to deliver the scope of the work assigned by client; plan and direct the work of direct sub-ordinates and supervisors leading sub-functions of project delivery, monitoring their work; and taking corrective actions when necessary; determine the need to hire new candidates and the number of candidates required; interview and select individuals for assignments to ensure teams have necessary technical, functional and project management capabilities; hire suitable candidates with the help of Accenture Talent Acquisition Group; conduct and lead new joiners training sessions; restructure work and/or reallocate resources in response to changing project requirements; oversee teams in US and India based delivery centers to provide operational support based on contractual SLAs; interact with offshore delivery manager and key leads; conduct Weekly meetings with the onsite and offshore resources; supervise, control and provide directions to onshore Accenture team members who are professionals and/or supervising other teams as part of project delivery; conduct bi-annual goal settings, performance review, talent discussions and feedback to sub-ordinates; monitor progress of subordinates and assist in accomplishing assigned goals; provide periodic feedback to improve an individual's performance; understand career aspirations of subordinates and provide guidance; ensure leads set the goals for the team; review the progress of goal setting process for the team; ensure leads provide constructive feedback to all team members in the group; provide recommendations for salary hike and promotions based on Accenture policies; and prepare and action over an individual performance improvement program for candidates requiring assistance.

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This position requires at least a bachelor’s degree, or its foreign equivalent, in Computer Science, Information Systems/Technology, Engineering (any), or in a closely related field. In lieu of a bachelor degree, the employer deems that the suitable combination of education, training, or experience acceptable is 3 years of study toward any US bachelor’s degree plus 3 years  of IT experience. Position also requires 5 years of experience as a Software Engineer,  Database Administrator, IT Manager, or in a related IT position. This position also requires the following experience: 5 years of experience implementing or supporting Oracle engineered systems (Exadata, ZFS Storage, or Private Cloud Appliance) for Corporate Enterprise level Systems; 2 years of experience in supporting Oracle EBS utilized for Business operations including Finance and Supply Chain; 4 years of experience in designing, implementing or supporting MSSQL Server Database Administration for Corporate Business applications; 3 years of experience in implementing or supporting Cloud operations used for IT Infrastructure; 5 years of experience in supporting IT service delivery for design, development, implementation and support of IT applications; and 3 years of experience in supporting Hadoop administration for Data management.

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Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for medical or religious accommodation to this vaccination requirement during the recruiting process.

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