Job Description

Infrastructure Operations Technology Support Specialist

Do you wish to redefine yourself in this post-digital age by stretching your own professional skill and capability boundary?

Accenture Labs is Accenture’s primary technology R&D organization. Our mission is to publish a yearly Technology Vision, produce patents, explore emerging technologies and develop compelling prototypes that demonstrate the business implications of emerging technologies for various industries. Our Labs are located across 7 geographies: Silicon Valley and Washington D.C. (USA), Dublin (Ireland), Sophia Antipolis (France), Tel-Aviv (Israel), Bangalore (India), and Shenzhen (China). Current R&D focus areas include, but are not limited to: Digital Experiences, Artificial Intelligence, Systems & Platforms, Security, and Application Engineering.

The Work

The Technology Support Specialist supports the Infrastructure Operations team in Accenture Labs. This role supports the roll-out and maintenance of Labs IT needed to conduct R&D activities including developing and supporting technology on both Cloud and On-Prem. This role will be managing technology procurement and asset inventory. This role also provides technical support during Labs visits and maintains tools in support of this. The ideal candidate should have a foundational background in Cloud, DevOps and security. Your responsibilities will be, but are not limited to:

  • Ensuring software/application availability for end users

  • Providing outage resolution support and facilitating restoration of service to the production environment through investigating the cause of the outage and organizing calls/resources needed to restore service

  • Creating disaster recovery plans and establishing disaster recovery procedures to ensure recovery capability

  • Monitoring systems and trends to prevent occurrence of incidents

For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.   

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.


Here's What You Need:

  • Bachelor’s degree in Computer Science, Computer Engineering or Software engineering or related field

  • 3+ years of experience managing IT operations and IT support

  • 3+ years of DevOps experience

  • 2+ years of Security Related Experience:

    • Windows:

      • Event log analysis

      • Patching/Security: SCCM, AD/Group Policy,

      • Monitoring: Zabbix, Nagios, SolarWinds

    • Linux:

      • Log Server: Rsyslog, Splunk

      • Systems Security Configuration: Git, Puppet, Chef

      • IDS: AIDE, Fail2Ban

      • Systems/Security Tools: Solar Winds,  Nagios, Zabbix, Tcpdump, Wireshark, NMAP

  • 1+ years of experience in Systems Administration

  • Advanced time management, organizational, prioritization and communication skills

Bonus points if you have:

  • Worked with configuration management tools such as Chef, Puppet, Ansible, SaltStack or Terraform

  • Experience working with Containers using Docker, Kubernetes, or other OCI (Open Containers Initiative) compliant runtimes,

  • Experience with Shell scripting or Python

  • Experience working with CI/CD (Continuous Integration / Continuous Deployment) tools such as Jenkins or Spinnaker

  • Experience providing technical guidance and educating team members

  • Systems and Network Administration

    • Windows Server

    • Linux (e.g. Red Hat, Ubuntu, etc.)

    • On-Prem Virtualization: Cisco UCS, NetApp, VMWare Hypervisor

    • Cloud: Amazon Web Services, Azure, Google, etc.

    • Backup/Storage

    • Assisting with Global iOPS security Vulnerabilities and Compliance issues

    • Assisting with Labs Client Data Protection (CDP) Plans

As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $56,484 to $112,600 and information on benefits offered is here.

COVID-19 update:

The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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