Even technology companies need tech support. You know, someone to keep things running smoothly - both behind-the-scenes and customer facing. This is where you come in. The backbone to our backbone. LTO is looking for a rock star Support Specialist to provide high value services to our customers adding value and efficiency in their use of technology. We find the right solutions and enable high performance.
At Accenture we’ve created amazing spaces called Solution Bars where customers can find a team of IT support advisors - a one stop shop to find the answers you are looking for.
We envision, advise, fix, train, create, innovate, and collaborate with hyper speed and scale. The driving force behind it all? Our people.
A day in the life.
Our team environment consists of a walk-up Tech Bar and virtual support across North America offering high value services.
Working with a team of motivated and engaged super technologists, driving high performance and morale.
Bringing a level of excitement to your team and a desire to bring excellence in all you do.
Support in areas of incidents, and high value services with a focus on customer experience
Building authentic, positive, trust-based relationships with all key-stakeholders
Become the Technology Services customer champion in all respects to deliver customer excellence
Proactively seeking opportunities to meet or exceed the quality and consistency of service delivery for our customers, escalating only when necessary
Leading projects and initiatives that impact large groups of people across the US.
Your journey at Accenture is premised on continually learning and growing - technically, personally and professionally.
Embracing, supporting and cultivating the diversity that knits our teams together. We are powered by our diversity.
Does this describe you?
Minimum 2 years working in a Technical Support role.
You are positive, engaging with a strong passion for customer and technology excellence
You love innovation, driving change and a challenge
You have previous experience as a desktop support professional in a predominately Windows environment – Apple experience is a plus
You have a passion and experience collaborating and relationship building
You have a desire to lead projects and initiatives that impact large groups of people across the US
About our environment
85% Windows based machines including Dell, HP and Lenovo
MS Suite of apps including O365, Teams, Sharepoint, Outlook
Surface hubs, Cyviz, Microsoft Teams Rooms
ServiceNow ticket tracking
Like What You See?
If we just described you, please continue on to our application process and tell us more about yourself. We look forward to getting to know you better soon!
As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $56,484-112,599 and information on benefits offered is here.
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Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
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