Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

Our 624,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services that make up one Accenture – the others are Strategy and Consulting, Interactive and Technology.

The client team's mission is to create or modify customer communications in support of Domain and business priorities.

We Are

Marketing Operations is the global managed services arm of Accenture Interactive. We activate and optimize hyper-relevant, data-driven, brand experiences to deliver breakthrough marketing-led growth, cost effectively, across all digital consumer touchpoints and channels.

Advance your career in a fast-accelerating digital marketing agency on track to transform the industry and dominate the market. Disrupt, innovate, and change the way frictionless marketing strategy is delivered to clients at scale. Deploy new technologies and data-driven insights. Transform the performance of leading brands. Grow alongside our global talent network. Join Accenture Interactive Operations.

Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions.  Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.

Business Process Services professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement and human resources. Depending on the role, Operations professionals may be based at a client’s office or in one of Accenture’s 50 delivery centers around the world.

You Are

We are looking for an enthusiastic professional to work on large customer reference and evidence programs with our clients. The ideal candidate will be passionate about technology, and a great communicator who thrives in both corporate and entrepreneurial environments. The team depends on each other constantly for help and information. A 'team player' in this role is a must.


The Global Reference Analyst will start as a customer reference recruiter fulfillment evidence promoter. Experience with sales and marketing operations tools and databases will help this person be successful from the start. The ideal candidate will use their verbal and written communications skills to encourage customers to share their positive experiences in case studies, with press and industry analysts, or with other customers.

The successful candidate will also support sales teams by providing the right references and evidence at the right time in the sales cycle; these customer reference efforts are critical for driving sales revenue, increasing market credibility and demonstrating the business value of our client's solutions. The Global Reference Analyst will be a Pre-sales specialist who will support the account teams at the 'Prove Value' sales stage in finding suitable references. 


Key Responsibilities

Top Deal Support

  • Support all top deals by specialty area thresholds dependent on product scenario.

  • Proactively attach sales services when needed, help unblock sales blockers, and fulfill reference requests.

  • Work with Account Owner, Account Managers, Customer Success Managers, Pre-sales engineers where appropriate, to gather background on existing deal parameters to create a reference support package for account owner.

  • Manage and fulfill reference requests submitted in reference tool by top deal opportunity owners.

  • Collect sales blocker and provide feedback to stakeholders.

  • Weekly triage to ensure progress.

Escalations

  • Provide escalation support for strategic and high visibility requests.

  • Support CRRs and CRFs as the product Subject Matter Expert for each specialty area.

  • Provide product updates and trainings as needed to CRRs and CRFs.

AR and PR Requests

  • Basic analyst request fulfillment at least 4 weeks notice and 5 or less customer participation.

  • Showcase Support managing reference activities of a predefined segment of the assigned product group's Showcase customer.

Show more


Qualifications

Required Qualifications:

  • Minimum 2 years' experience in high tech sales or marketing;

  • Minimum 2 years' experience working with Customer Evidence or running a customer reference desk;

  • Advanced skills in Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint products or equivalent classes and course work before starting;

  • Ability to consume data from Excel and Power BI reports, build reports using pivot tables, match data with the Vlookup function, etc.

Desired Qualifications:

  • BA Degree, with focus in marketing, business, communications, or related field strongly preferred.

  • MSFT experience preferred, as its important to understand how the company and business works, how it's structured, what roles exist, and how the sales pipeline works.

  • Experience leading calls with internal and external customers.

  • Experience talking to c-level executives; comfortable talking to people in many different roles in our client's large organization.

  • Background in marketing fundamentals including segmentation, audience, positioning, and market analysis, customer lifecycle, etc.

  • Strong analytical, reporting, and data intelligence skills

  • Flexible and intuitive personality, gracefully manages complex internal and client relationships.

Soft Skills Needed:

  • Demonstrable sense of humor, humility, and confidence is required.

  • Team player, exceptionally positive attitude, professionalism, pride in work.

  • Ability to manage time with moving pieces; effectively, confidently, prioritize tasks with little to no direction supervision.

  • Strong customer service skills.

  • Detail oriented, process oriented and outgoing person

  • Excellent verbal and written communication skills are very important since the role interacts directly with field personnel, marketing professionals, and customers.

  • High degree of patience, precision and tact

  • Willingness to work around roadblocks and lack of responsiveness with charm and persistence.

As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $48,600- $88,299 and information on benefits offered is here.



What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Locations

OR - Portland,WA - Seattle
COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for medical or religious accommodation to this vaccination requirement during the recruiting process.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

Rewards & Benefits

With Accenture's Total Rewards, you are empowered to be your best—for the business, for your family, and for yourself.

View All

Learn more about Accenture

Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All