Job Description

Outsourcing Project Senior Manager

Location: San Jose/San Francisco

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.

Job Description:

Part of the Operations outsourcing business, Accenture transitions services from incumbent vendors or client’s in-house team, often incorporating a significant amount of change – system, process and retained organization. The transitions of the services are a crucial function managed by the Business Process Services (BPS) Mobilization team. The Outsourcing Project Senior Manager is responsible for directing change management activities as a component of projects during solution and service transition activities. The change journey will be jointly implemented by the client and Accenture by providing change management expertise from strategy, design, plan and execution of change programs required in outsourcing programs.

They will define and implement processes, organization and operating infrastructures focused on enabling the set-up of a new outsourcing engagement. This person will have responsibility for large, complex programs across multiple work streams and be accountable for the success, effectiveness, and on time delivery of all the applicable deliverables within those work streams.  The Outsourcing Project Senior Manager is a ‘doer’ with a flair for sales, a strong understanding of shared services and business process outsourcing and has proven project execution experience working with clients at leading change programs.

Key Responsibilities:

  • Provide insights with client change lead to set direction for defining components of change strategy and coordination of change activities in line with transformation and or transition program

  • Development & execution of the change management plan & approach for the division retained organization and provide best practice, coaching and support of the design and deployment of the right client change management program across client business operations

  • Definition of the overall change journey, change actors and related governance and change adoption approach

  • Partner with Client Change Lead to manage and track overall change journey, including business readiness across Client impacted populations arising from the outsourcing and ensure all change management activities are aligned with overall change journey

  • Use proven Change Methodology and experience in global transformation, to implement a change management approach and program which will be jointly developed across the transformation and transition initiatives

  • Provide best practice tools and techniques for delivering the change management design and plan build the global Change toolkit that will be used and adjusted for each deployment/wave

  • Support the facilitation of the client user adoption to the new service delivery model

  • Work with client change lead to prepare additional stakeholders for change; design and implement organization structure, jobs and team specifically the definition of the global stakeholder management methodology, map stakeholders at global level, define and deliver action plans to realize ownership and commitment measurement at global level

  • Drive communications strategy and planning for internal and external activities, coordinating with Global Communications Team. Research and prepare communications materials and presentations and provide recommendations on how to approach and deal effectively with key business issues from a communications perspective

  • Empower change management network -- provide methodological support to local Change agents and support Change agents on their Change roles, train them on the Change Management approach and related toolkit to enable them to build the change management approach per wave

  • Lead the required business impact assessment required as result of the outsourcing of services – define methods, identify to Be operating model impacts for each audience (culture, job, organization etc) and qualify them

  • Business Impact Assessment - working alongside and using the outputs from the Solution Design Workshops, to identify the change initiatives for all impacted 

  • Must be able to travel 75% of the time 

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Qualifications

Basic Qualifications:

  • Bachelor's Degree

  • Minimum 5 years project or program management experience

  • Minimum 5 years client service delivery or outsourcing experience

Preferred Qualifications:

  • Experience managing a global project team

  • Microsoft Office suite proficient including MS Project

  • Client stakeholder management and client facing experience

  • Preferably certified in PMP or PRINCE2

  • Experience in working closely with off-shore delivery and support teams

  • Experience in working within a Service Management environment

  • Ability to prioritize conflicting demands effectively

  • Analytical skills and problem-solving ability 

As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $110,376 - $235,200 band information on benefits offered is here.



What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


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Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Locations

CA - San Francisco,CA - San Jose
COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for medical or religious accommodation to this vaccination requirement during the recruiting process.

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