Outsourcing Project Senior Manager
Location: San Jose/San Francisco
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.
Part of the Operations outsourcing business, Accenture transitions services from incumbent vendors or client’s in-house team, often incorporating a significant amount of change – system, process and retained organization. The transitions of the services are a crucial function managed by the Business Process Services (BPS) Mobilization team. The Outsourcing Project Senior Manager is responsible for directing change management activities as a component of projects during solution and service transition activities. The change journey will be jointly implemented by the client and Accenture by providing change management expertise from strategy, design, plan and execution of change programs required in outsourcing programs.
They will define and implement processes, organization and operating infrastructures focused on enabling the set-up of a new outsourcing engagement. This person will have responsibility for large, complex programs across multiple work streams and be accountable for the success, effectiveness, and on time delivery of all the applicable deliverables within those work streams. The Outsourcing Project Senior Manager is a ‘doer’ with a flair for sales, a strong understanding of shared services and business process outsourcing and has proven project execution experience working with clients at leading change programs.
Provide insights with client change lead to set direction for defining components of change strategy and coordination of change activities in line with transformation and or transition program
Development & execution of the change management plan & approach for the division retained organization and provide best practice, coaching and support of the design and deployment of the right client change management program across client business operations
Definition of the overall change journey, change actors and related governance and change adoption approach
Partner with Client Change Lead to manage and track overall change journey, including business readiness across Client impacted populations arising from the outsourcing and ensure all change management activities are aligned with overall change journey
Use proven Change Methodology and experience in global transformation, to implement a change management approach and program which will be jointly developed across the transformation and transition initiatives
Provide best practice tools and techniques for delivering the change management design and plan build the global Change toolkit that will be used and adjusted for each deployment/wave
Support the facilitation of the client user adoption to the new service delivery model
Work with client change lead to prepare additional stakeholders for change; design and implement organization structure, jobs and team specifically the definition of the global stakeholder management methodology, map stakeholders at global level, define and deliver action plans to realize ownership and commitment measurement at global level
Drive communications strategy and planning for internal and external activities, coordinating with Global Communications Team. Research and prepare communications materials and presentations and provide recommendations on how to approach and deal effectively with key business issues from a communications perspective
Empower change management network -- provide methodological support to local Change agents and support Change agents on their Change roles, train them on the Change Management approach and related toolkit to enable them to build the change management approach per wave
Lead the required business impact assessment required as result of the outsourcing of services – define methods, identify to Be operating model impacts for each audience (culture, job, organization etc) and qualify them
Business Impact Assessment - working alongside and using the outputs from the Solution Design Workshops, to identify the change initiatives for all impacted
Must be able to travel 75% of the time
Minimum 5 years project or program management experience
Minimum 5 years client service delivery or outsourcing experience
Experience managing a global project team
Microsoft Office suite proficient including MS Project
Client stakeholder management and client facing experience
Preferably certified in PMP or PRINCE2
Experience in working closely with off-shore delivery and support teams
Experience in working within a Service Management environment
Ability to prioritize conflicting demands effectively
Analytical skills and problem-solving ability
As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $110,376 - $235,200 band information on benefits offered is here.
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Requesting An Accommodation
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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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LocationsCA - San Francisco,CA - San Jose
Please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for medical or religious accommodation to this vaccination requirement during the recruiting process.
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Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.