Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.
The Business Process Architect within Accenture will lead the assessment of processes for improvement opportunities including Lean / Six Sigma and RPA. The Business Process Architect partners with a Tech Architect to create Process Assessment deliverables, Solution Designs (Detail As-Is Process Description – PDD (Process Description Document) and Detail To-Be Automated Process Description – SDD (Solution Design Document). They will also define a quantifiable Business Case and partner with the Tech Architect to create an implementation plan for the RPA Solution Designed (SDD). The Business Process Architect works with the client’s process subject matter experts, the technical architect to detail the user actions / steps in a process to be configured into the RPA tool (Robot) (with or without Lean / Six Sigma reengineering). This detail (SDD) serves as a tangible input for the development team to configure the Robot and implement the to-be flow for the client. The Business Process architect could also be assigned to validate the configured automation during User Acceptance Testing (UAT) to ensure it meets the solution designed from a business view and is delivering planned benefits.
Conduct Process Assessments
Identify process improvement opportunities using Six Sigma techniques like ESSMA (eliminate, standardize, simplify, mistake-proof, automate)
Prepare recommendations for benefits savings
Define complexity of the process in terms of RPA Delivery
Make recommendations to alter or reengineer process to automate or improve process efficiencies
Create a Business View Solution Design:
Document as-Is procedural steps done by the users and the design of the to-e process flow
Analyze & observe processes to understand the process steps and applications used to complete business transactions by a user
Complete the standard templates for PDD and SDDs to ensure that all business scenarios are in scope to be configured into RPA
Detail Process steps:
Navigation, applications details (type, application elements used etc.)
Create the To-Be process flow (future state):
Detail Robot Automation logic from the start of the process to completion of the business transaction: (trending, seasonality, cyclicality), service levels set up (error rate, error volumes) and exception handling steps
Capture capacity utilization: FTE, productivity metrics, average handling time
Study process information: standard operation procedures, process maps, process interdependencies
Capture financial or regulatory/compliance considerations
Detail understanding of the inputs to the process – structured vs unstructured layouts, different formats
Design automation flow to be unattended
Conversion of unstructured inputs to structured, if required Clearly detail each step of business logic to be configured into the robot
Create alternate flows, nested validations/verifications to detail the various paths a transaction can travers through the automation flow being designed.
Detail the completion of a transaction as required by the process (outputs of the process)
Detail the logic, scenarios that will follow the exceptional handling process in the solution design of the automated flow
Must be able to support working hours of clients in the central time zone
Preferred home office locations: Austin, San Antonio, Dallas, Houston, Denver, Atlanta, Chicago, Minneapolis
This role will require 75% travel in the future. For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.
Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.
Minimum of 2 years of experience with Lean / Six Sigma concepts
Minimum of 2 years of experience in Service Delivery Operations
Shared services process improvement experience
Multi-domain and process expertise across global market
Understanding of features & functionalities of RPA tools
Clearly developed process improvement skills / continuous improvement
Proven experience in innovativeness
Excellent creativity in process design / redesign
Ability to merge technology & process
Strong stakeholder management skills including influencing skills
Excellent communication skills – oral, written, presenting, creation of report outs etc.
Ability to process overhaul and redesign
BE profile core skills
Diligent with detail orientation
Leader of change
Confident, articulate in all modes of communication - oral, written, presenting, creation of report outs etc.
As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $62,100 -$104,199 and information on benefits offered is here.
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