Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.
The Global Quality Assurance Senior Analyst will have responsibility for performing regular quality audits, based on established standards, to ensure quality service to customers is consistently met according to department service metrics.
A GREAT OPPORTUNITY IN SUPPORT OF SALES AND MARKETING FOR A WELL KNOWN SOCIAL MEDIA CLIENT!
A great addition to the team for this role would be someone who has been a subject matter expert (SME) or other casual leadership role within a sales org; someone who has training aspirations; or someone with actual experience doing QA on phone calls.
This role is located in San Francisco, CA and will require working in an office environment at some point.
The Global Quality Assurance Analyst will also be responsible for the following:
Facilitates calibration sessions with global team leads, generates timely and accurate reports on a daily weekly monthly basis, perform quality analysis, be capable of identifying root causes and corresponding action items to improve and sustain performance
Facilitation of department meetings to ensure processes are globally aligned with the current business rules and performing quality coaching and feedback sessions would also be part of this role
Demonstrates expert knowledge of processes and related systems
Responsible for communication updates regarding process changes and updates to the team documents
A minimum of 1 year of work experience in operations, and, prior knowledge of quality
Familiarity with online social media products and structural design experience
Previously in a Subject Matter Expert, or, Quality Assurance role
6 months of program specific experience
Bachelor s Degree is preferred
Bilingual in Spanish/ Portuguese
Proficiency with MS Office Suite
Excellent communication skills
Demonstrates the ability to work as part of a team adding positive attitude and business focus
Proactive with a strong work ethic and eagerness to go the extra mile
Resourcefulness and creative thinking
Adaptable to learn new processes, concepts, and skills
Ability to work in a fast paced deadline driven environment
Possession of excellent organizational skills
Ability to summarize and present articles
As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $58,000 - $93,100 and information on benefits offered is here.
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