Job Description

About the team Fast paced and dynamic, this Operations team works with both TV and Film studios as well as post production houses throughout the world to facilitate content ingestion, processing, and publishing of both Hollywood and independent regional movies to one of the major Transactional Video on Demand TVOD services rapidly expanding worldwide. As the client scope expands over a wider range of Media and Entertainment areas, the team responsibilities also include overseeing transition and operations on multiple other products including, but not limited to Audiobooks, Playbooks, partners support and education. About the role As a Senior Agent your main responsibility is to provide end to end operational support in all aspects of digital content distribution. You will be working with cross functional teams to collaborate on launch projects with high visibility and maintain day to day operation. A Senior Agent will be expected to support T1 T2 operators on industry standards and provide efficient solutions to operational blockers. It is important to be flexible and versatile in this role as responsibilities will shift and additional tasks will be required of a Senior Agent throughout the continued development of the team. Giving candid feedback and supporting the management team in day to day operation activities. Your responsibilities include Act as liaison between Operators and Team Leads Proactively manage all the queues to ensure content is dealt Independently analyze situations and problem solve using available resources Provide education and guidance to T1 T2 operators to resolve escalated requests File feedback through provided channels to improve and maintain our information resources Proactively look for and implement improvements to the teams performance Identify and troubleshoot issues that arise in the delivery process working with cross functional teams to investigate Coordinate package and asset deliveries
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Qualifications

Minimum Qualifications Customer service partner management experience Proven written and oral communication skills Knowledge of Google Docs and Microsoft Office Suite Ability to work on tight daily deadlines Exemplifies exceptional leadership qualities and ability to learn quickly in a fast paced environment while keeping a sharp attention to details

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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


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Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


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For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.


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Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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