Job Description

• Collaborate w/ stakeholders to improve processes & drive value through operations maturity

• Drive strategic quality plan at operational level, defining & implementing strategic initiatives to ensure success deployment of OE practices

• Develop strategic business plans to align resources to meet future needs & drive superior operating results

• Deploy quality plan at operational level in conjunction with the OE group to provide overall quality leadership

• Manage quality & lean six sigma strategy for continuous production consistent w/ industry standards, regulations & requirements

• Develop & maintain process performance measurements, determine process performance baselines, & statistically analyze metrics to identify areas for process improvement

• Collect & provide performance measures, develop reports, & analyze findings to identify areas for process improvement

• Define process improvement programs & measurement & performance programs to monitor & take corrective actions around budget, schedule, scope & quality

• Lead & support process improvement teams across a variety of groups & foster early problem identification, resolution & employee engagement

• Direct, development & implement the organization's management operating system including the training & coaching of all areas- measurement principles, meeting frameworks, visual management, statistical & root cause analysis

• Drive rigorous metrics balance score card to evaluate performance & drive reduction in variability/defects in business processes

• Drive continuous improvement to meet & exceed requirements Drive projects to improve productivity & SLA performance

Drive We@Accenture to make an impact on value proposition


• Open to College graduates and College undergraduates with relevant work experience • Six Sigma Yellow Belt certified or Green Belt trained • Must have knowledge and experiences in applying Lean Six Sigma Principles • Led VSM (Value Stream Mapping) initiatives • Participated in assessing requirements for automation projects (for a year) • Must have at least 3-5 years of Client & Project Management experience • Has an understanding of RPA Tools (Automation Anywhere, PEGA, mini bots etc). • Experience in BPO or Telecommunications industry is required • Must have an experience in the following: o Strong Interpersonal skills o Business Insight o Capacity & Performance Monitoring o Capacity Management o Data Analytics and Interpretation o Operations Management o Risk Management
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