Federal - SAP Onsite Support Lead
Organization: Accenture Federal Services
Location: Shaw AFB, SC
Accenture Federal Services, bringing together commercial innovation with the latest technology to unleash the potential for our federal clients. Operating in the nation's Capital, we stay ahead of what’s coming next. Drawing from the power of Accenture, we deliver integrated, mobile, and interactive experiences that exceed our people’s expectations. Join us where ideas are freely exchanged, and concepts evolve into practical solutions.
SAP Onsite Support Lead
Provide on-site support to a Federal Government client for an SAP ERP solution which supports users overseas and Shaw AFB (SC).
Work activities include learning the solution process areas, applying this knowledge to answer/facilitate end-users use of the solution, identifying system issues and addressing as required, leading the team to determine day to day activities, providing necessary status to client, and assisting with managing & resolving end-user issues/concerns.
Role also requires solving complex process issues, identifying gaps in process and providing solutions to resolve.
Here's what you need:
- Bachelor’s Degree (OR Associate's Degree plus 2 additional years of relevant experience OR High School Diploma plus 4 additional years of relevant experience).
- 3 years experience leading a team within a service environment.
- Experience working with help desk trouble ticketing systems.
- Experience with one or more of the following SAP modules: FM, FICO, RP (real property), PM, MM, SD, or AP, Microsoft Windows Platform.
- 1 year experience working as a subject matter expert in a help desk capacity.
- US Citizenship, no dual citizenship
Compensation for roles at Accenture Federal Services varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture Federal Services provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City or Washington as set forth below and information on benefits offered is here.
Role Location: Range of Starting Pay for role
California: $111,400 - $180,700
Colorado: $111,400 - $156,100
New York City: $129,100 - $180,700
Washington: $118,700 - $166,100
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