NOTE: This role requires 2-3 days/week of onsite work with clients in Jacksonville, FL. Candidates must live in or be willing to relocate to Jacksonville for selection.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Accenture Marketing Operations is the global managed services arm of Accenture Interactive. We activate and optimize hyper-relevant, data-driven, brand experiences to deliver breakthrough marketing-led growth, cost effectively, across all digital consumer touchpoints and channels.
Advance your career in a fast-accelerating digital marketing agency on track to transform the industry and dominate the market. Disrupt, innovate, and change the way frictionless marketing strategy is delivered to clients at scale. Deploy new technologies and data-driven insights. Transform the performance of leading brands. Grow alongside our global talent network.
Accenture people build careers in four different areas of our business: Strategy & Consulting, Technology, Operations and Interactive. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.
As the Production Support Sr. Analyst, you will be responsible for managing ongoing maintenance activities for the client's websites. This includes the development and implementation of production processes and procedures and the coordination of multiple key stakeholders including Creative, Business Owners, Legal, Translation and Technology teams.
Knowledge of all product websites, structure and pages, ensuring that all pages are up to date based on current marketing programs and needs of the client's business;
Providing production management and ensuring all website user experience needs are met primarily with ongoing maintenance;
Developing and maintaining the maintenance plans timelines, project plans timelines, support plan summaries and production requirements documents;
Working with publishing teams to coordinate publishing releases for maintenance;
Interfacing with cross functional team members, including the creative production team, financial and competitive analysis teams, electronic customer care, web development and systems managers, business partners, third party vendors, and eBusiness Project Managers as needed;
Working closely with members of the Technology team to resolve issues related to maintenance and release of new products and functions;
Knowledge of Internet and legal compliance regulations and the ability to communicate and resolve potential issues to avoid legal and customer impacts as appropriate; and,
Understanding of website best practices, and developing and maintaining process and procedures as necessary to support all aspects of UI development and maintenance, leveraging knowledge to gain efficiencies across platforms and businesses.
BA/BS degree in Business, Economics, Marketing, Communications or equivalent work experience;
Minimum of 2 years' project management experience;
Minimum of 2 years of experience in managing communications production, particularly website planning, management and production
Demonstrated ability to manage and prioritize multiple projects successfully;
Knowledge of Internet development strongly needed;
Knowledge of credit card operations and logistics preferred;
Excellent communication and presentation skills, both oral and written;
Ability to identify innovative ways to implement projects within established timeframes;
Knowledge of JIRA or similar workflow project management tool;
Thorough attention to detail; and,
High energy level, self-motivation and demonstrated initiative will be successful.
As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $48,600-$105,800 and information on benefits offered is here.
The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.
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Requesting An Accommodation
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