Job Description

Note: This role requires onsite presence at the office 4-5 days per week in Camden, NJ.

We Are: 

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com 

 

In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models. 

Operations is one of four services–the others are Accenture Song, Technology and Strategy & Consulting.

 

Accenture Marketing Operations is the global managed services arm of Accenture Song. We activate and optimize hyper-relevant, data-driven, brand experiences to deliver breakthrough marketing-led growth, cost effectively, across all digital consumer touchpoints and channels. 

 

Advance your career in a fast-accelerating digital marketing agency on track to transform the industry and dominate the market. Disrupt, innovate, and change the way frictionless marketing strategy is delivered to clients at scale. Deploy new technologies and data-driven insights. Transform the performance of leading brands. Grow alongside our global talent network. Join Accenture Marketing Operations. 

You Are:

The Marketing Operations Client Service Delivery Lead oversees the production and execution of all Marketing Services for which the client is contracted and drives the clients’ marketing vision, direction, and successful execution of the overall strategy. The Client Service Delivery Lead provides thought leadership and strategic direction across the services and is responsible for team performance and business process efficiencies.

The Work: 

  • Recognizes opportunities for expansion of existing services and/or potential for new services; leverages SMEs across the organization to aide in sales opportunities;

  • Exemplifies Accenture’s core values through client engagement and internal leadership within the project team and the practice;

  • Evaluates and streamlines business processes to maximize efficiency and effectiveness within the team and with the client;

  • Collaborates across global Accenture and/or client teams and serves as Key Contact for delivery;

  • Participates in strategic planning meetings with the client and manages client expectations in terms of support and delivery;

  • Participates in client stakeholder meetings including governance of financials, operations, and demand management/forecasting;

  • Manages all financials including capturing additional sales opportunities, forecasting, and invoicing;

  • Drives operational reporting and KPIs as it relates to the Marketing Services practice and collaborates with other Delivery Leads to share best practices and efficiencies;

  • Responsible for ensuring successful delivery of all contracted services and meeting all service level agreements.



Qualifications

Basic Qualifications:

  • Minimum 10 years' experience in marketing delivery roles within Direct Marketing, Campaign Management, Marketing Service Provider, Marketing Agency, and/or Marketing Operations; 

  • Minimum 5 years' business experience working across verticals, with strong preference for Automotive experience;

  • Minimum 3 years' experience in Business Transformation, managing operational or structural change within an organization;

  • Bachelor’s Degree or equivalent experience required;

Bonus Points:

  • Master’s Degree preferred;

  • Content Domain skills across digital marketing channels for the automotive industry;

  • Experience with Adobe Experience Manager and Dynamic Media;

  • Understanding of integrated marketing across prospect and customer lifecycles;

  • Strong client management skills, communication skills, business acumen, and ability to understand our clients’ business challenges and marketing’s role in solving these challenges;

  • Experienced in the relationship between marketing strategy, customer data, segments, channel, creative, content, and offers and how they interact to drive desired business outcomes;

  • Ability to collaborate and lead across talented and diverse cross functional teams, including brand teams, other agency partners, technology delivery teams, campaign operations and campaign production, with the unified goal of delivering global complex client solutions;

  • Understanding of marketing strategy with specific expertise in targeting, segmentation, test/control design, and campaign analytics;

  • Experience with transactional databases and marketing automation platforms and technologies e.g., Salesforce Marketing Cloud/Exact Target, Adobe Campaign, IBM/Unica, Siebel-Marketing, Oracle-CRM-Marketing, SAP-CRM-Marketing, Eloqua, and/or Marketo;

  • Understanding of leading practices in email marketing  

  • Demonstrated ability to successfully operate in complex organizations.

  • Comfortable leading a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects

As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $110,376-$235,200 and information on benefits offered is here.



COVID-19 update:


The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.


Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.


What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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