Organization: Accenture Federal Services
Location: Kingstowne, VA
Accenture Federal Services, bringing together commercial innovation with the latest technology to unleash the potential for our federal clients. Operating in the nation's Capital, we stay ahead of what’s coming next. Drawing from the power of Accenture, we deliver integrated, mobile, and interactive experiences that exceed our people’s expectations. Join us where ideas are freely exchanged, and concepts evolve into practical solutions.
Tier 2 Help Desk Consultant (Finance, Funds Management)
Troubleshoot and resolve Tier 2 tickets related to Finance, Funds Management
Support Finance, Funds Management related interface Error resolution
Support Finance, Funds Management related Master Data Maintenance
Collaborate with Team lead to help identify ticket trends and develop related Knowledge Management Articles
Collaborate with Tier 1 to assist with increased first contact ticket resolution
Collaborate with Tier 3 on ticket escalation items
Here's what you need:
· Experience providing SAP Help Desk support
· Experience resolving end user computer related issues
· Experience working in an application maintenance environment
· US Citizenship, no dual citizens
Bonus points if you have:
· BS degree or equivalent experience
· Finance, Funds Management
As required by the Colorado Equal Pay Transparency Act, Accenture Federal Services provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $80,000- $112,100 and information on benefits offered is here.
The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.
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We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
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For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
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Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.