Job Description

Job Description

Organization: Accenture Federal Services
Location: Elkridge, MD OR Reston, VA

 

We are:
 

Accenture Federal Services, bringing together commercial innovation with the latest technology to unleash the potential for our federal clients. Every day we bring bold thinking and diverse disciplines to solve problems in new ways. Ready to learn as much as you can We’ll give you numerous opportunities of formal & informal training sessions to keep your tech smarts sharp.

You are:

The Client Service Manager will help our largest customers understand the new data models introduced by the new commerce experience, support how their data is migrated and what technical infrastructure changes are needed, and support how they will manage their internal operational reporting and financial management functions. You will be able to demonstrate how customers can consolidate their data across their Enterprise Agreements EA and into the new experience and how to account for the new Role Based Access Controls RBAC roles and models. Additionally, you will identify priority feature needs centered around the introduction of the new data model, RBAC, and Application Programming Interfaces APIs , and where needed, build short term stop gap solutions in partnership with key customers to support their migration efforts.


The work:

The Client Service Manager will:

  • Be the primary contact for escalations from Tier 1 to executive level

  • Triage escalation and ensure that they are worked or assigned to the proper individual for resolution

  • Be the subject matter expert SME on the new commerce experience APIs, RBAC, and data structure and how it differs from the EA SME on commerce systems across the target clouds and the customer experiences between clouds

  • Resolve escalations per Troubleshooting Guides TSGs and work with other Subject Matter Experts (SMEs) to update guides and process as they evolve

  • Partner with other technical resources on the team to drive asks into the Engineering teams through our technical program management team.

  • Prepare collateral that can be leveraged for customer facing discussions when none currently exists.



Qualifications

You have:

  • 13 years of experience OR Bachelor’s degree and 5 years of experience OR Master’s Degree and 3 years of experience OR PhD

  • Experience performing project management responsibilities over a cloud or cloud security project or program

  • Effective verbal and written communication skills, providing cross-departmental communications

Nice to have:

  • An active security clearance or the ability to obtain one may be required for this role

  • Experience with systems integration

  • Deep knowledge of data analytics platforms and experience with data visualizations

  • Experience with Microsoft Azure or other cloud computing platforms

  • Excellent coaching and mentoring skills

As required by the Colorado Equal Pay Transparency Act, Accenture Federal Services provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $118,400.00 - $158,899.00 and Information on benefits offered is here.



COVID-19 update:


The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.


Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.


What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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