Job Description

Location: San Jose/San Francisco, CA

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Job Description:

Part of the Operations outsourcing business, Accenture transitions services from incumbent vendors or client’s in-house teams, often incorporating a significant amount of change – system, process and retained organization.  The Outsourcing Transition Senior Manager is responsible for directing all service transition and integration activities, including staffing and training delivery teams, facilitating technology deployment, and implementing processes, organization, and operating infrastructures to enable the new outsourcing engagement. This person will have responsibility for managing all transition workstreams, and will be accountable for the success, effectiveness, and on-time delivery of all the applicable deliverables within those workstreams.

The Outsourcing Transition Senior Manager is a ‘doer’ with a flair for sales, a strong understanding of shared services and business process outsourcing and has proven project execution experience working with clients during transitions.

Key Responsibilities:

The Outsourcing Transition Senior Manager leads both architecting and execution of large transition programs.  This person must be able to travel 75% of the time when needed.

Transition Architect:

  • Leads development of transition solution during sales pursuits, including detailed designs of all transition work streams according to the delivery solution blueprint

  • Reviews cost models and suggests changes, if necessary, to validate the cost and benefit of the transition solution

  • Presents transition solution and capabilities of service transition and its value during client orals

  • Manages business development spend for transition resources during solutioning phase

  • Manages internal/external client relationships during various stages of the sales process

Transition Lead:

  • Manages the execution of all work streams of a service or personnel transition program

  • Manages transition resources and costs

  • Manages overall internal/external client relationships throughout the transition phase

  • Partners with change management team to manage and track overall change journey, including business readiness across client impacted populations arising from the outsourcing

  • Supports the facilitation of client user adoption to the new service delivery model

  • Contributes to transition capabilities to include method & asset development, knowledge capital harvesting and participation in transition improvement initiatives

  • Allocates resources & responsibilities and provides verbal and written feedback to direct reports

  • Leads regional and/or global outsourcing initiatives to improve and grow the practice

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Qualifications

Basic Qualifications:

  • Bachelor's Degree

  • Minimum 5 years project or program management experience

  • Minimum 5 years client service delivery or outsourcing experience

Preferred Qualifications:

  • Experience managing a global project team

  • Microsoft Office suite proficient including MS Project

  • Client stakeholder management and client facing experience

  • Preferably certified in PMP or PRINCE2

  • Experience in working closely with offshore delivery and support teams

  • Experience in working within a Service Management environment

  • Ability to prioritize conflicting demands effectively

  • Advanced analytical skills and problem-solving ability 

As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $110,376 - $235,200 and information on benefits offered is here. 



COVID-19 update:


The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.


Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.


What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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