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People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
The Claims Completion Associate will support a large Group Insurance Business contract. This associate will provide exemplary customer service by processing Short Term Disability (STD) Long Term Disability (LTD) disability claims in a timely and accurate fashion. This associate will be able to independently assess, analyze and render the appropriate claims decisions on STD LTD claims as directed by the client's standards.
- Able to communicate with a variety of constituents with limited guidance and able to learn and transact using the client’s systems
- Expected to communicate clearly concisely to influence return to work, discuss terms of the certificate, and the basis of payment nonpayment
- Works effectively with the team to accomplish goals, takes actions that respects the needs of others those of the organization
- Responsible for the attempts to obtain missing information on short term and long term disability claims to include outreach to physicians, claimants and employers via email, fax or phone for missing information
- Able to assess, analyze and render appropriate claims decisions utilizing client’s documented process
- Able to understand and maintain service levels when outreaching for missing information
- May articulate and document their rationale for claim direction
- Provide exceptional customer service either over the phone or through email
- Provide clear documentation of activities performed
- Utilize tools independently and accurately to identify work to be completed
- Work hour flexibility – shift between 7am to 7pm CT
- Minimum of 1 years’ experience in customer service and processing disability claims
- Customer service to include written and verbal communication
- Experience in disability insurance environment
- Strong MS applications experience
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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.