Job Description

Thanks to a unique partnership with Accenture Interactive, we’re able to do work that changes the world and Fjord is always looking for kindred spirits. Digital is no longer the centerpiece of brand experience; the emphasis is shifting onto how best to use it as an invisible enabler of physical and sensory experiences. As interactions with users evolve from periodic engagements via a screen to consistent, connected experiences, organizations must create new services that are deeply integrated in the physical world.

 

We are a family of Fjordians, our living culture and borderless playground provide us with space to thrive, following simple core values that inform everything we do. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do. 

 

At Fjord, business design is integral to the design process. The strategists, pragmatists, and creative thinkers on our Business Design team establish people-centric business strategies for our clients, fusing the practices of design and strategy to structure the business impact of design at a strategic, operational and organizational level.

 

As a Business Design Lead, you will be responsible for shaping and defining business design activities throughout engagements at the project level. You’ll manage others, establish the flow, estimate the levels of effort, and facilitate knowledge sharing. Design is the problem-solving paradigm of our age, and Business Design is our way of shaping and influencing the world.

 

Unleash the Fjordian inside because you are…

  • Naturally engaging people at a deep level whether observing or interviewing customers, working with fellow team members, clients and channeling the inner creative
  • A visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team
  • Comfortable with ambiguity in a fluid organization
  • Ready to collaborate on products and services that change the way our clients do business creating service at scale
  • Passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery

 

Role Description

A professional in this position, at this level within Accenture has the following responsibilities:  

  • Establish people-centric business strategies for our clients, fusing the practices of design and strategy to structure the business impact of design at a strategic, operational, and organizational level.
  • Lead business design activities, including client workshops, stakeholder interviews, business intelligence gathering, creative brainstorms, visioning, and KPI development. Manage business design relationships with partners and clients, owning one client relationship at a time.
  • Assume responsibility for the overall business point of view and guide others in the process of research and synthesis.
  • Guide the project and act as a liaison with Accenture counterparts and clients to ensure all business needs and expectations are being met.
  • Produce business design deliverables at the project and account level and provide business design coaching to the wider design team in project and business development contexts, overseeing the work of the team.
  • Build the business through cultivating key client relationships and selling in related work.
  • Participate and contribute to external and internal design communities as a Fjordian.


Qualifications

Basic Qualifications

These are the minimum requirements for an aspirant to be considered for the position applying to:

  • 7+ years’ experience focused on client facing in a design agency or consulting firm.
  • 5+ years of thought leadership experience in exposure to multi-channel approaches and design areas including physical and connected.
  • 3+ years’ experience in growth strategy focused on one or more of the following areas; market penetration, market and product expansion, diversity strategy.
  • 3+ years’ experience demonstrated success leading multiple cross-discipline teams.
  • Bachelor's degree or equivalent (minimum 12 years) work experience.

 

 

 Preferred Qualifications

  • Ability to learn new software quickly; experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is a plus. 
  • Knowledge of and experience with applying user-centered design processes. 
  • Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design. 
  • Ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes. 
  • Familiarity with rapid prototyping methods, ranging from paper sketching to digital prototypes. 

 

 

 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.   

Equal Employment Opportunity Statement 

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities. 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 

Accenture is committed to providing veteran employment opportunities to our service men and women. 

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement 

Requesting An Accommodation 

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. 

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. 

Other Employment Statements 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. 

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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