Job Description

 

We Are:

Accenture Strategy & Consulting. Through deep industry expertise, analytics and insights, we empower clients to survive and thrive in the new, the now and the unknown. To stay agile in a world dominated by change, the C-suite must keep the core business running while simultaneously identifying and investing in the new. Accenture Strategy & Consulting enables leaders to act quickly and confidently as they pivot to the future. Known for our ability to execute at speed, we help clients determine clear, actionable paths to competitive agility by bringing them new thinking on business and technology.

 

 

 

You Are:

A strategy guru with a passion for innovating and delivering effective customer experience strategies to drive profitable growth.  Your expertise includes a wide range of go-to-market skills, including: customer economics and segmentation, growth strategy, customer engagement strategy & design, customer analytics, call center economics, AI-powered virtual assistants and other  self-service capabilities.

You are at the forefront of industry trends, constantly seeking new ideas to bring to our clients.  You consider yourself an expert at establishing and nurturing client relationships and are equally capable of applying those interpersonal skills to develop and maximize the talents of your team members.  These skills enable you to deliver on a wide range of engagements that help your clients set and achieve their strategic and operational objectives.

 

 

 

The Work:

  • Partner with clients across industries to develop innovative and transformative customer strategies for driving growth and cost effectiveness
  • Lead teams in identifying and executing solutions to meet the needs of clients; Draw on industry best practice to inform recommendations
  • Create and share thought leadership and cross-industry perspective with senior clients
  • Initiate relationships and build trust with clients to raise Accenture’s profile as a long-term trusted advisor and partner
  • Manage responses to RFPs and support business development efforts
  • Mentor junior members of the Customer Strategy team and groom them for more responsibility


Qualifications

 

Here’s What You Need:

Bachelor’s degree

Minimum combined 8 years’ professional experience consulting in the following areas:

  • Customer experience, customer service or commercial strategy organizations
  • Strong client communication skills
  • Strong quantitative and analytics skills
  • A proven track record of delivery on complex and impactful client engagements

 

 

Bonus Points if:

  • You have an MBA or equivalent graduate degree
  • Specific experience with competitive agility, growth strategy, and digital strategy
  • Prior experience in driving insights using visualization and analytics tools

 

 

 

Accenture Overview

We are a global collective of innovators applying the New every day to improve the way the world works and lives. Help us show the world what’s possible as you partner with clients to unlock hidden value and deliver innovative solutions. Empowered with innovative tools, continuous learning and a global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices. Our expertise spans 40+ industries across 120+ countries and impacts millions of lives every day. We turn ideas into reality.

 

 

Important information

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. 

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 

Accenture is committed to providing veteran employment opportunities to our service men and women. 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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