Job Description

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity lists. 

 

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. 

 

Job Description

As a Client Product Support Associate, you will leverage customer service experience, problem solving skills, and attention to detail, to deliver a positive customer resolution.  You will enjoy building professional relationships, adapting quickly to change, and demonstrating grit that will inspire others to strive for superior results. 

Day-to-day responsibilities may include, but are not limited to:  

  • Develop deep knowledge within a complex product group
  • Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging
  • Own tasks end-to-end until they are assigned to specialist
  • Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome
  • Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team
  • Partner with product support group specialists to identify solutions to advertising bugs and product confusion
  • Facilitate a high-end customer experience related to support for advertising bugs
  • Mentor team members and own product support areas

As an Accenture employee, you will receive competitive rewards, access to benefits programs  and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.


Location  

The work is currently virtual/remote for an undetermined time.  Once the client returns to the office, the work will be based at the client premises, located in Mountainview, CA.  This role requires a distinct level of professionalism. Relocation assistance is not provided.

 

Hours & Shifts

The role requires ability to work 5 out of 7 days a week, including weekends and holidays, on a 9-hour shift, with 8 hours paid.  Given the nature of our business being 24/7, 365 days a year, candidates will need to bring a degree of flexibility, and upon reasonable notice, remain open to working shifts/rotating shifts, and support a rotating on-call support schedule.


Training

Individuals are provided paid training.  During the initial ramp up period, individuals will work day hours as determined by the team.



Qualifications

Basic Qualifications 
  •  High School Diploma or GED Equivalent
  •  Minimum of 6 months professional experience within customer service, on-line marketing/advertising or technical support

Preferred Skills

  • Associate or Technical degree
  • Experience using social media ad products
  • Aptitude to support complex products

Professional Skills

  • Excellent communication (verbal and written), facilitation, and interpersonal skills
  • Passion for ensuring a world class user support experience
  • Quicker learner and adaptable to learn new processes, concepts, and skills
  • Excellent organizational and time management skills
  • Strong attention to detail, results-oriented, self-directed, and inquisitive
  • Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities

 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 


 Equal Employment Opportunity Statement 

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities. 


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 


Accenture is committed to providing veteran employment opportunities to our service men and women. 


For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement 


Requesting An Accommodation 

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. 


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. 


Other Employment Statements 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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