Job Description

Service & Interaction Design Associate Manager – New York, NY


Job Description:

Accenture LLP has multiple openings for the position of Service & Interaction Design Associate Manager in New York, NY to apply conceptual thinking to create digital services across multiple platforms, bringing together user needs, business goals, and technical realities. S/he will perform the following duties: develop UX concepts, including definition of customer needs, task analysis, and creation of personas, storyboards, scenarios, user flows, and use cases; translate concepts into designs to illustrate systems; create tangibility for team and client through storytelling and rapid prototyping methods, including paper sketching and digital prototyping; define User Interface Design through information architecture, wireframes, and user flows and validate it through usability testing; create specifications and style guides to supplement prototypes for implementation partners; work directly with customers to design end-to-end experiences using participatory and iterative design techniques including observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to develop insights, learn about user behavior, and verify design concepts; communicate research findings, conceptual ideas, detailed design, and design rationale; work closely with development teams to ensure design specifications are implemented; and contribute to and collaborate with interdisciplinary team including designers, program management, business and brand strategists, and hardware and software developers. Positions are based in New York but require travel up to 50% of an average work week.


Basic Qualifications:

This position requires at least a bachelor’s degree, or its foreign equivalent, in Computer Science, Information Systems/Technology, Engineering (any), or in a closely related field plus 3 years of experience as a Service & Interaction Designer, UX Designer, or in a related IT position including the following experience: 3 years of experience preparing research structure/guidelines, conducting field research (including interviews, user groups, contextual inquiry, diary study, and generative/evaluative research), synthesizing research findings, and writing research reports; 3 years of experience mapping customer experience, designing service concepts, and mapping service blueprints using Excel, Visio, Sketch and Adobe Creative Cloud Applications; 3 years of experience designing UX structure and flows, defining information architecture, wireframing, prototyping, and preparing production-ready documentation for websites and applications using Keynote, Sketch, Adobe Creative Suite Applications, and paper prototyping; and 3 years of experience preparing testing structure/guidelines (including concept validation testing, user acceptance testing, UI heuristic analysis and usability testing), conducting testing (utilizing guerilla testing, phone interview, and session recording), analyzing test outcomes, and optimizing design based on test findings.


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 


Candidates who are interested in this position should click the APPLY button. 


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.






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