Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.
The Quality Analyst will leverage their call center and quality management experience to deliver performance optimization and continuous improvement on the client project while assessing and mitigating risks that could impact success and client delight.
The right candidate will have a solid understanding of call center operations, customer service and project management.
Support high performance and continuous improvement through quality management processes that drive client quality excellence and business performance.
Support process improvement efforts using quality methodologies and principles.
Provide input for weekly and or monthly reports and review meetings.
Monitor, measure, and analyze standardized processes.
Support the delivery of high performance through quality and risk management.
Verify that work is consistently and effectively performed according to established procedures and guidelines.
Recommend and help to implement strategies and actions to mitigate risks and solve issues.
Assist in the administration and tracking of skill assessment and measurements.
Partner with client resources on improvement projects across all lines of business.
Collaborate with the training team as needed to develop and improve their ongoing curriculum.
Work effectively in a team environment by supporting change and adding value