Job Description

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on and lists.  

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Job Description

Key Responsibilities of the Customer Service Representative/SME include:

Focus on Quality check and report the findings to internal client as appropriate.

Interface with multiple functional areas to investigate cases and acquire information

Interpret evidence from multiple tools and systems to determine legitimacy of customer behavior across multiple products

Maintain records, prepare filings and prepare reporting information and metrics to be presented to management

Work with the team on grey area cases and develop best review practices

Develop and maintain knowledge of client specific business environment

Develop and maintain an understanding of customer Service Level Agreements and department’s product’s key performance requirements

Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in continuous training

Shares information required for the team to be successful

Demonstrate understanding of the client s business needs or market and maintains high satisfaction ratings

Develop and maintain knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures

Develop best practices and provide new solutions daily tasks

Seek opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback Perform incident notification and escalation to ensure problems requests issues are communicated Build up other analysts skills and knowledg



Qualifications

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

 

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

 

Equal Employment Opportunity

 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected

 

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