Job Description

Help improve the quality and safety of online content, while gaining hands-on job experience! 
Accenture Flex is hiring full-time employees to work as a Content Moderation Associate, Bilingual:  Spanish/English on a fixed-duration project for one of our leading clients.
 
As a Content Moderation Associate, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our client, while making a large impact on society.
 
Day-to-Day Responsibilities may include, but are not limited to:
  • Serving as an advocate for the user community
  • Investigating and resolving issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed upon turnaround times and standards of quality
  • Responding to user inquiries with high quality, speed, empathy, and accuracy
  • Understanding and remaining up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures
  • Fulfilling base productivity and quality requirements 
In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity.  We care for our employees’ well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.
 
Location
This will not be a virtual/remote role.  The work location will be based at Accenture's office located in South Austin.  Relocation assistance is not provided.
 
Hours & Shifts
Given the nature of our business being 24/7 and 365 days per year, candidates will need to bring a degree of flexibility, and, remain open to working different hours, shifts/rotating shifts (to include weekends and holidays).  This role requires the ability to work 5 out of 7 days a week (Thursday to Monday) on an 8.5 hour shift with 8 paid hours, and with 2 consecutive days off per week (Tuesdays and Wednesdays off).  The work hours for this position are from 8:00am to 5:00pm.  Please note that depending on the team supported, location, business needs, hours, shifts, and rotation, frequency is subject to change. Team Leads will try to accommodate individual schedules.  However, guarantees cannot be made.
 
Training
Individuals are provided paid training (3 weeks; Monday to Friday; 9:00am to 6:00pm), depending on the group supported. During the training and initial ramp-up period, individuals will work day hours as determined by the team. Thereafter, they will transition to their respective work schedule.
 
Meals
Depending on location and hours worked, meals may be provided at no cost to the employee while working at the client site, which is subject to change.


Qualifications

Basic Qualifications
  • Minimum education requirement of a High School Diploma or equivalent
  • Bilingual in the Spanish and English language
  • Minimum 6 months of experience in a professional or military setting
Preferred Qualifications
  • Active Social Media presence
  • Minimum of 6 months of experience working in multiple tools and web browsers at one time
  • Minimum 6 months of experience with software for office productivity, including Microsoft Outlook
  • Strong problem-solving and troubleshooting skills
  • Experience with confidential information collection and management 
Professional Skills
  • Excellent communication (verbal and written), facilitation, and interpersonal skills
  • Passion for ensuring a world class user support experience
  • Quick learner and adaptable to learn new processes, concepts, and skills
  • Excellent organizational and time management skills
  • Strong attention to detail, results-oriented, self-directed, and inquisitive
  • Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
  • Ability to remain neutral and review work as defined by policies and procedures and keeping personal bias aside
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.   
Equal Employment Opportunity Statement 
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities. 
 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 
Accenture is committed to providing veteran employment opportunities to our service men and women. 
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement. 
 
Requesting An Accommodation 
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
 
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. 
 
Other Employment Statements 
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
 
 
 
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