Job Description

Organization: Accenture Federal Services

Location: St. Louis, MO

 

We are:

Accenture Federal Services, a U.S. based subsidiary of Accenture and one of only 5 Global Strategic Partners with ServiceNow. We help our federal clients tackle their toughest challenges while unleashing their fullest potential…and then some. What makes our approach so unique? Operating from the nation’s capital, we bring together commercial innovation and leading-edge technologies to deliver an integrated, mobile and interactive experience that far exceeds expectations. How? Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees' ideas taking them from concept to practical solutions. Not to mention, we sleep well at night knowing our work directly impacts and improves the way the world works. We keep our tech smarts sharp by providing abundant training and certification opportunities. Are you ready to learn and grow in a career, while making a difference?  

 

You are:

A top chef. The cream of the crop at developing the tastiest ServiceNow application dishes around. What fires up your grill? Delivering technical solutions on the ServiceNow platform to help streamline clients’ customer interaction and customer service. How do you keep reservations booked and clients coming back from more? You plan ahead and give careful oversight while your application is being cooked. You facilitate rollouts of new apps and modules on the menu, as well as configure app UI and Workflow. Your work stays fresh with your customized approach to each application dish. Working on general updates and configuration changes/requests is a piece of cake to you. You know collaboration with your ServiceNow kitchen team is to key to serve up successful solutions for clients.

 

The work: 

  • Provide software configuration across various technical areas  
  • Analyze business requirements and develop technical requirements 
  • Develop and design application modules, workflows and catalog requests 
  • Develop and deliver ServiceNow-based solutions for clients 
  • Begin to mentor colleagues and take on more responsibility.


Qualifications

Here’s What You Need:

  • Bachelor's Degree or 2 Years of Relevant IT Work experience
  • 6+ months of professional experience supporting the configuration and development of ServiceNow
  • 6+ months year of professional experience developing with HTML or AngularJS

Bonus Points If:

  • Experience should include scripting, tool configuration, design work, technical configuration, and deployment
  • Ability to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, change, Service Request
  • Strong oral and written communications skills
  • Working knowledge of Linux operating system any of the following database types MySQL or Oracle
  • Experience managing relationships, operating procedures and service level agreements with clients and coworkers
  • Supporting Service Management tool suites including HP, BMC Remedy, CA, and ServiceNow
  • Customer Relationship Management experience
  • ITIL Foundations Certification
  • Experience implementing systems using the Agile/Scrum methodology
  • Experienced in the Software Development Life Cycle (SDLC) processes including client requirement analysis and system design 

Important Information

 

US Citizenship and no Dual Citizenship is required for this role.


An active security clearance or the ability to obtain one may be required for this role.

 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

 

Applicants for employment in the U.S. must possess work authorization which does not require now or in the future sponsorship by the employer for a visa.

 

Accenture is a federal contractor, an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

 

Equal Employment Opportunity 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

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