Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.


People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.


Job Description

The Sr. Team Lead – Live Streaming Operations is responsible for daily supervision of a team and includes the management of customer interactions to increase customer satisfaction and improve service quality. This Role also operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations. The Role manages effective internal external client relationships within a defined area of responsibility. This Role also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business. Additional responsibilities include:

  • Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.
  • May make decisions about the day to day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours.
  • Manage workloads to ensure even distribution of responsibilities and provide development opportunities.
  • Perform and/or ensure completion of quality review check on outgoing work e.g., proof data entry, correspondence, and other tasks within immediate team to ensure quality, accuracy, and consistency.
  • Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases.
  • Prepare, analyze and interpret complex reports information and formulate conclusions.
  • Act as technical and functional resource and Subject Matter Expert for team members, peers and/or clients as assigned.
  • May be accountable for ongoing management of effective client service relationship in one area.


Qualifications

Basic Qualifications:
  • 2 years of experience in an Operations environment
  • 2 years of experience as a Team Manager
  • 1 year of experience with Live Streaming CMS publishing platforms
  • 1 year of experience with HLS, RTMP live streaming
Preferred Skills:
  • Bachelor’s degree
  • Reporting and analytics experience
  • Knowledge of software and hardware encoding for live video
  • Proficiency with linear video editing software and postproduction terminology
  • Familiarity with various CDN platforms
Professional Skills Requirements:
  • Experience with escalation management and managing projects to established SLA
  • Active user of social media platforms
  • Ability to work in a fast-paced setting

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 

 

Equal Employment Opportunity Statement

 

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.

 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

 

Requesting An Accommodation

 

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

 

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

 

Other Employment Statements

 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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