Job Description

Organization: Corporate Functions/Geographic Services 
Location: San Antonio, TX
 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
 
People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
 
Job Description:
 
The SOC Shift Supervisor will be responsible for managing a team of SOC Analysts who assess, analyze, and respond to global security incidents.  This role will oversee the execution of standard operating procedures and quality assurance.  When necessary, the Shift Supervisor will need to demonstrate the ability to monitor cameras and alarms, dispatch associated calls via telephone, operate access control technology, and provide general assistance to SOC Analysts. The Shift Supervisor will be required to partner with crisis management stakeholders and facilitate necessary escalations.  Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues.  In addition, the Supervisor will be accountable for customer service tasks that provide critical information and assistance to travelers, static employees, and potential third parties. This role will be based in San Antonio, Texas and reports to the SOC Manager. 
 
Responsibilities:
  • Manage a team of SOC Analysts on multiple shifts supporting 24/7/365
  • Oversee the daily operations of the SOC.
    • This includes, but is not limited to the following:
      • Training
      • Shift Scheduling
      • Time and Attendance
      • Performance Achievement
      • Career Development
      • Leadership Briefings
  • Conduct training and tabletop exercises as necessary for SOC operators to improve on SOC protocols, operator proficiency and readiness
  • Demonstrate expertise developing guidance procedures, review processes and workflows to create efficiencies
  • Work collaboratively with the SOC and security team members to prepare for, respond to, and recover from all incidents and crisis events that may impact Accenture
  • Communicate and disseminate information, using established communication processes
  • Ensure senior security management is apprised of all significant local and global events in real-time, and documentation is maintained
  • Liaise, notify, assist, and direct external emergency personnel and internal resources as necessary
  • Interface with security officers, managers, guard force, facilities management, and other operations support functions
  • This position requires schedule flexibility. Candidate must be willing to observe, coach and communicate with 2nd and 3rd shifts, and on weekends and holidays as necessary
  • The Shift Supervisor will fulfill the role of a SOC Operator as needed, which includes but is not limited to answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms
  • Perform other tasks and duties of a similar nature and scope as assigned

Role Requirements

  • Ability to work the following shifts (7am- 3:00pm or 3:00-11:00pm) during the week, on the weekends, and also on holidays. The SOC will function 24 / 7 / 365 


Qualifications

Basic Qualifications:
  • Bachelor’s degree or minimum of 5 years of equivalent work experience in Military, Law Enforcement, Government, Corporate Security, Customer Service, Communications or Academia.
  • A minimum of 2 years of experience in security operations or similar operations center
  • A minimum of 2 years of experience working with Intrusion Detection, Access Control, and CCTV systems
Preferred Qualifications:
  • Proficient computer skills to include Microsoft Office applications (e.g., Word, Excel, Outlook, etc.)
  • Minimum 5 year supervisory experience in a Security Operation or Command Center role.
  • Research and critical thinking skills for identifying, collecting, and evaluating data in order to draw logical and actionable conclusions.

Professional Skills:

  • Language Skills: Bilingual (English, Spanish, Portuguese)
  • Great active listening skills
  • Rapport building skills
  • Patient and empathetic attitude 
  • Adaptability and flexibility
  • Ability to analyze threats and envision potential or real time impact to operations
  • Attention to detail, excellent reading and writing abilities, and highly effective communication skills.
  • Utilize sound judgement to determine actions required when dealing with employees.
  • Demonstrated analytical and problem-solving skills.
  • Must be flexible and possess the ability to function in highly stressful situations with changing priorities.
  • Mediate conflict with tact and diplomacy
  • A dependable team player with business maturity, enthusiasm, and a positive attitude. 
  • Highly motivated, self-starting individual with ability to multi-task and manage to timelines.
  • Excellent customer service skills & written/oral communication skills.
  • Must be able to work with and protect highly confidential information
  • Strong decision-making ability during emergency situations. 
  • Demonstrated ability to drive organizational change, change management
  • Ability to influence and build strategic vision
  • A working knowledge of security principles, concepts, and technologies
  • Military veterans (honorable discharge)
  • Demonstrated leadership in professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 
 
Equal Employment Opportunity Statement
 
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.
 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
 
Accenture is committed to providing veteran employment opportunities to our service men and women.
 
 
Requesting An Accommodation
 
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
 
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
 
Other Employment Statements
 
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
 
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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