Job Description
Job
Description
As
a Content Reviewer, you will be responsible for analyzing and reviewing user
profiles, videos, and text-based content and/or investigating, escalating
and/or resolving issues that are reported by users or flagged by the system.
You will use your problem-solving skills to continuously deliver value to our
clients, while making a larger impact on society.
Duties
and Responsibilities:
Day-to-day
responsibilities may include, but are not limited to:
● Serve as an advocate for the user community.
● Investigate and resolve issues regarding content that
is reported for account support and/or safety; flag for action, and resolve
within agreed-upon turnaround times and standards of quality.
● Respond to user inquiries with high quality, speed,
empathy, and accuracy
● Understand and remain up-to-date with client policies
and guidelines; resolve inquires according to defined policies and procedures.
● Fulfill base productivity and quality requirements.
● In the context of this role, individuals will be
exposed to potentially disturbing content, and will need a level of resilience
and maturity. We care for our employees’ well-being, health and safety and
ensure that they have the support and resources needed to execute the responsibilities
of their roles.
Qualifications
Basic Qualifications
§ High School
Diploma or equivalent
§ Minimum 6
months of experience in a professional or military setting
§ Minimum 6
months of experience with software for office productivity
§ Ability to
work holidays and weekends, including rotating shifts
Preferred
Skills / Experience:
§ Minimum 1 year
of experience in a professional or military setting
§ Active Social
Media presence
§ Strong
problem-solving and troubleshooting skills
§ Experience
with confidential information collection and management Professional Skills
§ Excellent
communication (verbal and written), facilitation, and interpersonal skills
§ Passion for
ensuring a world class user support experience
§ Quick learner
and adaptable to learn new processes, concepts, and skills
§ Excellent
organizational and time management skills
- Strong
attention to detail, results-oriented, self-directed, and inquisitive
- Ability
to work collaboratively and independently while managing multiple
projects, assignments and/or responsibilities
- Ability
to remain neutral and review work as defined by policies and procedures
and keeping personal bias aside.
Applicants for employment in the US must have work authorization
that does not now or in the future require sponsorship of a visa for employment
authorization in the United States and with Accenture.
Candidates who are currently employed by a client of Accenture or
an affiliated Accenture business may not be eligible for consideration.
Accenture is an EEO and Affirmative Action Employer of
Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
• All employment decisions shall be made without regard to
age, race, creed, color, religion, sex, national origin, ancestry, disability
status, veteran status, sexual orientation, gender identity or expression,
genetic information, marital status, citizenship status or any other basis as
protected by federal, state, or local law.
• Job candidates will not be obligated to disclose sealed or
expunged records of conviction or arrest as part of the hiring process.
• Accenture is committed to providing veteran employment
opportunities to our service men and women.
Related Jobs
USA PA - Harrisburg
Federal - Data Management Consultant
Business Process Delivery
Posted today
USA PA - Harrisburg
Federal - Data Management Associate Manager
Business Process Delivery
Posted today
USA PA - Harrisburg
Federal - Data Management Associate Manager
Business Process Delivery
Posted today
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Training and Development
Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.
Work Environment
Be your best every day in a work environment that helps drive innovation in everything you do.
Rewards & Benefits
With Accenture's Total Rewards, you are empowered to be your best—for the business, for your family, and for yourself.
Learn more about Accenture
Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Stay connected
Join Our Team
Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.
Keep Up to Date
Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.
Job Alert Emails
Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.